Emergency Medical Dispatcher - 24/7 EMS Communications

County Emergency Communications; Frankfort (KY); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

County Emergency Communications in Frankfort, KY is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather critical information, and coordinate ambulance resources. Training and certification requirements vary by appointment and employer.

Role may require overnight or weekend shifts, background checks, and ongoing education to maintain dispatch protocols and CPR certifications. Excellent communication under pressure is essential.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; check vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or GED

Tools

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in Frankfort, KY is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather critical information, and coordinate ambulance resources. Training and certification requirements vary by appointment and employer.

Role may require overnight or weekend shifts, background checks, and ongoing education to maintain dispatch protocols and CPR certifications. Excellent communication under pressure is essential.