EMS Dispatcher - 24/7 Console & Critical Care

County Emergency Communications; Conway (AR); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Conway, AR is seeking Emergency Medical Dispatchers to handle urgent calls, verify locations, and coordinate EMS response. This role emphasizes accurate questioning, priority setting, and protocol-based guidance to responders.

Applicants should have a high school diploma or GED and hold Emergency Medical Dispatcher certification with CPR. Training sponsorship may be available; overtime and rotating shifts are common in this field.

Qualifications

• High school diploma or GED required.
• Emergency Medical Dispatcher certification before appointment.
• CPR certification may be required; additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using the approved medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Call taking

Communication skills

Dispatch coordination

Documentation

Attention to detail

Education

High school diploma or GED

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Conway, AR is seeking Emergency Medical Dispatchers to handle urgent calls, verify locations, and coordinate EMS response. This role emphasizes accurate questioning, priority setting, and protocol-based guidance to responders.

Applicants should have a high school diploma or GED and hold Emergency Medical Dispatcher certification with CPR. Training sponsorship may be available; overtime and rotating shifts are common in this field.