EMS Dispatcher: Critical 24/7 Medical Communications

911 Emergency Communications; Morrilton (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Morrilton, AR is seeking Emergency Medical Dispatchers to handle urgent calls, verify locations, assess conditions, and coordinate ambulance dispatch. The role supports responders through protocol-based guidance and real-time information sharing, ensuring accurate prioritization and safety.

Ideal candidates hold a high school diploma (or equivalent) and an Emergency Medical Dispatcher certification, with CPR and related coursework often required.

Qualifications

• High school diploma or equivalent required; EMT certification not universal.
• CPR certification and additional coursework may be required.
• Exact qualifications depend on the vacancy and issuing agency.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Multitasking

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Morrilton, AR is seeking Emergency Medical Dispatchers to handle urgent calls, verify locations, assess conditions, and coordinate ambulance dispatch. The role supports responders through protocol-based guidance and real-time information sharing, ensuring accurate prioritization and safety.

Ideal candidates hold a high school diploma (or equivalent) and an Emergency Medical Dispatcher certification, with CPR and related coursework often required.