EMS Dispatcher

Infina Health; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Job summary

Infina Health is seeking dispatchers to support operations across all shifts in Philadelphia, PA. The role involves receiving both emergency and non-emergency calls, transmitting information, and coordinating dispatch of crews and vehicles to ensure timely responses.

The ideal candidate is a calm, effective communicator with multi-tasking capabilities and experience in EMS contexts. Requirements include proven dispatcher experience, fast typing, fluency in English and Spanish, and strong

Qualifications

• Proven experience as dispatcher or relevant position.
• Fast typing and data entry skills.
• Knowledge of procedures and guidelines for emergency situations.
• Fluency in English and Spanish (oral and written).
• Strong organizational and multitasking abilities.
• Excellent communication and active listening.

Responsibilities

• Receive emergency and non-emergency calls and record significant information.
• Address problems and requests by transmitting information or providing solutions.
• Receive and dispatch orders for products or deliveries.
• Prioritize calls according to urgency and importance.
• Use radio, phone or computer to send crews, vehicles or other field units to locations.
• Monitor routes and status of field units to coordinate schedules.
• Provide field units with information about orders, traffic, obstacles and requirements.
• Enter data in computer system and maintain logs and records.

Skills

Dispatcher experience

Fast typing

Emergency procedures

Bilingual EN/ES

Communication

Multitasking

Job description

Infina Health is looking to hire dispatchers for all shifts to manage all the growth! Must have prior EMS Experience.

We are looking for dispatchers to work all hours of the day and all days of the week (24/7). We can accommodate everyone's work schedule.

We are looking for a reliable Dispatcher. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

Skills

• Proven experience as dispatcher or relevant position
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in English and Spanish (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills