24/7 EMS Dispatcher - Fast-Paced Emergency Communications

HEALTHFLEET AMBULANCE, INC.; Washington (Washington County); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid weekly

Direct Deposit

Health insurance

Dental insurance

Vision insurance

Aflac

Paid time off

Free CPR EVOC

Uniform allowance

Job summary

HEALTHFLEET AMBULANCE, INC. seeks a dispatcher to provide quality customer service and ensure transport requests meet contract requirements. You will handle calls, collect information, assign priority, and route to the appropriate dispatcher.

The role covers scheduling, operating dispatch tools, maintaining professional contact with facilities and families, dispatching crews, and monitoring status during transports. Open 24/7 availability and strong teamwork are essential.

Qualifications

• Open availability for 24/7 operation with weekends required.
• Excellent verbal communication skills.
• Strong leadership abilities and reliable teamwork.
• Dispatch experience is preferred but not required.
• Positive attitude and outstanding customer service.
• Dependability and punctuality are essential.
• Thrive in a fast-paced environment with multitasking.
• Proficient computer skills and Office 365 familiarity.
• Ability to handle stressful emergency situations.
• Understanding of ambulance transport processes.

Responsibilities

• Answer emergency and non-emergency calls and route to the appropriate dispatcher.
• Schedule requests via online scheduling software.
• Operate dispatch equipment and monitor crews (Zello, CAD Traumasoft, Samsara).
• Maintain professional communication with facilities, staff, patients and families.
• Dispatch crews to transports and monitor status during transport.
• Follow safety rules and troubleshoot operations-related concerns.
• Assign equipment to ambulance crews and propose system enhancements.
• Perform other duties as assigned by management.

Skills

Open availability 24/7

Verbal communication

Leadership

Dispatch experience

Customer service

Punctuality

Fast-paced environment

Multitasking

Computer skills

Stress management

Teamwork

Composure under stress

Healthcare transport knowledge

Team player

Job description

HEALTHFLEET AMBULANCE, INC. seeks a dispatcher to provide quality customer service and ensure transport requests meet contract requirements. You will handle calls, collect information, assign priority, and route to the appropriate dispatcher.

The role covers scheduling, operating dispatch tools, maintaining professional contact with facilities and families, dispatching crews, and monitoring status during transports. Open 24/7 availability and strong teamwork are essential.