Bilingual EMS Dispatch Specialist (24/7)

Infina Health; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Job summary

Infina Health is seeking dispatchers to support operations across all shifts in Philadelphia, PA. The role involves receiving both emergency and non-emergency calls, transmitting information, and coordinating dispatch of crews and vehicles to ensure timely responses.

The ideal candidate is a calm, effective communicator with multi-tasking capabilities and experience in EMS contexts. Requirements include proven dispatcher experience, fast typing, fluency in English and Spanish, and strong

Qualifications

• Proven experience as dispatcher or relevant position.
• Fast typing and data entry skills.
• Knowledge of procedures and guidelines for emergency situations.
• Fluency in English and Spanish (oral and written).
• Strong organizational and multitasking abilities.
• Excellent communication and active listening.

Responsibilities

• Receive emergency and non-emergency calls and record significant information.
• Address problems and requests by transmitting information or providing solutions.
• Receive and dispatch orders for products or deliveries.
• Prioritize calls according to urgency and importance.
• Use radio, phone or computer to send crews, vehicles or other field units to locations.
• Monitor routes and status of field units to coordinate schedules.
• Provide field units with information about orders, traffic, obstacles and requirements.
• Enter data in computer system and maintain logs and records.

Skills

Dispatcher experience

Fast typing

Emergency procedures

Bilingual EN/ES

Communication

Multitasking

Job description

Infina Health is seeking dispatchers to support operations across all shifts in Philadelphia, PA. The role involves receiving both emergency and non-emergency calls, transmitting information, and coordinating dispatch of crews and vehicles to ensure timely responses.

The ideal candidate is a calm, effective communicator with multi-tasking capabilities and experience in EMS contexts. Requirements include proven dispatcher experience, fast typing, fluency in English and Spanish, and strong