Bilingual Lead Dispatcher

Infina Health; Reading (Berks County); On-site; USD 42,000 - 56,000; Full time

Job summary

Infina Health is seeking a reliable Dispatcher to support 24/7 operations. You will receive requests, transmit messages, and track vehicles, ensuring timely communications and calm handling of emergencies.

The ideal candidate is an excellent communicator with strong multi-tasking abilities, fluent in English and Spanish, and capable of coordinating crews and deliveries with minimal supervision.

Qualifications

• Proven experience as dispatcher or relevant position.
• Fast typing with experience in data entry.
• Knowledge of procedures and guidelines for emergency situations.
• Proficient in English and Spanish (oral and written).
• Outstanding organizational and multitasking abilities.
• Active listener with excellent communication skills.

Responsibilities

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

Skills

Dispatcher experience

Data entry

Emergency procedures

Bilingual EN/ES

Multitasking

Communication

Job description

BE A PART OF INFINA FAMILY FOR A CAREER THAT MANY DESIRE

Infina Health is looking to hire dispatchers for all shifts to manage all the growth!

We are looking for dispatchers to work all hours of the day and all days of the week (24/7). We can accommodate everyone's work schedule.

We are looking for a reliable Dispatcher. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

Skills

• Proven experience as dispatcher or relevant position
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in English and Spanish (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills