EMT 911 Dispatcher

Northern NV Jobs; Reno (NV); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance (

Company matched 401K

Tuition Reimbursement - $1,000+

Uniforms provided

Job summary

REMSA Health in Reno, NV is seeking a Communications Specialist (EMT 911 Dispatcher) to answer emergency medical and fire calls, process calls, and dispatch ambulances and fire resources to scenes. You will provide callers with step-by-step instructions and maintain safety communications throughout the response.

The role requires completion of EMT training within 6 months of hire, and offers on-site academy training to develop competency.

Qualifications

• Must have EMT course completion or ability to complete upon hire.
• Proven ability to type quickly and accurately.
• Strong customer service and communication skills required.
• Ability to work flexible shifts including nights, weekends and holidays.

Responsibilities

• Answer emergency medical and fire calls and dispatch ambulances and fire resources.
• Process calls using established protocols and provide caller instructions.
• Communicate safety concerns to determine additional precautions needed.
• Operate within REMSA Health’s academy training framework to achieve EMT readiness.

Skills

Typing speed 35 wpm

Customer service

Communication skills

Multitasking

Attention to detail

Emergency call processing

Education

EMT course completion

Job description

As a Communications Specialist (EMT 911 Dispatcher) you answer emergency medical and fire calls for service and dispatch ambulances and fire resources to locations requesting help. As a call taker you process emergency medical and fire related calls using established protocols. You give callers instructions to begin patient care and how to safeguard themselves until help arrives on scene. The dispatcher position is responsible for sending the closest appropriate response resource to the scene. The dispatcher also communicates safety concerns involving patients and responders to determine whether or not additional precautions or equipment should be taken.
We offer a full academy training to develop the skills and competence to successfully process calls and dispatch resources. All Communications Specialists must have completed or will need to complete an EMT course within 6 months of hire. REMSA Health has an onsite education facility where the EMT course would be completed. This is a full-time position that is eligible for benefits. Candidates must have open availability to work any shift that may include nights, days, weekends or holidays.

Qualifications

• Proof of EMT course completion, or ability to complete EMT course upon hire (National Registry not required).
• Must be able to type 35 wpm and pass pre-employment CritiCall Exam and EMT Entrance exam (if no EMT course at time of application).
• Ability to be open for any shift that might include weekends, holidays or night shift.
• Must have excellent customer service, communication and interpersonal skills.
• Ability to multi task and be attentive to detail in various forms.
• Current CPR card preferred but can be done upon hire.
  

Benefits

• Medical, Dental and Vision insurance (Ultra-low medical premium with free dental & vision for employee coverage)
• Company matched 401K retirement plan
• Dedicated, embedded mental health clinician who is available for all employees
• Company paid Short & Long Term Disability coverage
• Tuition Reimbursement - $1,000 your first year increasing at year two and three
• AD&D, Life & Critical Illness insurance
• HSA option with company contribution
• Pet Insurance
• 11 company recognized holidays that includes an employee designated holiday
• High bank limit PTO plan
• Gym Membership reimbursement
• Service awards program
• Company provided Uniforms
• And more..