EMS Dispatch Specialist – Emergency & Non-Emergency Transport

Valley Health; Winchester (VA); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Health plan

Dental & vision

Paid time off

Tuition assistance

Retirement match

Employee assistance

Job summary

Valley Health is seeking a Dispatcher to schedule and dispatch emergency and non-emergency ambulance, wheelchair, ambulatory and taxi transportation across VA, WV and MD.

The role requires high school diploma, strong clerical and typing skills, and familiarity with CAD systems. You will coordinate with teams, ensure medical necessity, and support insurance authorization and billing processes.

Qualifications

• Ability to apply critical thinking toward problem solving and conflict resolution.
• Excellent customer service, clerical, computer, and data entry skills.
• Working knowledge of Microsoft Windows, Edge, Excel and Outlook.
• Ability to accurately type 30-35 wpm minimum.

Responsibilities

• Schedule and dispatch requests for emergency and non-emergency transportation.
• Enter information into CAD and verify patient details and insurance eligibility.
• Initiate insurance authorizations and prepare run reports for billing.
• Assign trips to units and monitor progress via radio and telephone communications.

Skills

Critical thinking

Customer service

Clerical

Data entry

Typing speed

Education

High School Diploma

Tools

Microsoft Windows

Edge

Excel

Outlook

Job description

Valley Health is seeking a Dispatcher to schedule and dispatch emergency and non-emergency ambulance, wheelchair, ambulatory and taxi transportation across VA, WV and MD.

The role requires high school diploma, strong clerical and typing skills, and familiarity with CAD systems. You will coordinate with teams, ensure medical necessity, and support insurance authorization and billing processes.