Dispatcher - Full Time - Varied Shifts

Valley Health; Winchester (VA); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Health plan

Dental & vision

Paid time off

Tuition assistance

Retirement match

Employee assistance

Job summary

Valley Health is seeking a Dispatcher to schedule and dispatch emergency and non-emergency ambulance, wheelchair, ambulatory and taxi transportation across VA, WV and MD.

The role requires high school diploma, strong clerical and typing skills, and familiarity with CAD systems. You will coordinate with teams, ensure medical necessity, and support insurance authorization and billing processes.

Qualifications

• Ability to apply critical thinking toward problem solving and conflict resolution.
• Excellent customer service, clerical, computer, and data entry skills.
• Working knowledge of Microsoft Windows, Edge, Excel and Outlook.
• Ability to accurately type 30-35 wpm minimum.

Responsibilities

• Schedule and dispatch requests for emergency and non-emergency transportation.
• Enter information into CAD and verify patient details and insurance eligibility.
• Initiate insurance authorizations and prepare run reports for billing.
• Assign trips to units and monitor progress via radio and telephone communications.

Skills

Critical thinking

Customer service

Clerical

Data entry

Typing speed

Education

High School Diploma

Tools

Microsoft Windows

Edge

Excel

Outlook

Job description

As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.

Department

VMT - DISPATCH - 507212

Worker Sub Type

Regular

Work Shift

Pay Range

$18.96 - $25.59

Job Description

The Dispatcher will schedule and dispatch requests for emergency and non-emergency ambulance, wheelchair, ambulatory and taxi transportation via computer aided dispatching application (CAD). Receives requests via telephone, fax and web based applications. Enters all pertinent information into CAD. Registers patient, checks insurance eligibility, determines level of service needed and confirms medical necessity. Initiates insurance authorization, collects payments electronically and prepares completed run reports for billing. Assigns trips to active units and monitors progress, communicates using two way radio, direct connect, pagers and telephone. Deploys ambulance and wheelchair vans throughout VA, WV and MD.

Education

High School Diploma or equivalent required

Certification & Licensures

Current or previous EMS state certification preferred.

Qualifications

• Ability to apply critical thinking toward problem solving and conflict resolution required
• Excellent customer service, clerical, computer, and data entry skills required.
• Working knowledge of Microsoft Windows, Edge, Excel and Outlook required
• Ability to accurately type 30-35 wpm minimum

FLSA Classification

Non-exempt

Physical Demands

6 A Customer Service

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.