EMS Dispatch Specialist — Critical Medical Communications

County Emergency Communications; North Coventry Township (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

County Emergency Communications in Pennsylvania seeks an Emergency Medical Dispatcher to gather patient and incident details, establish response priorities, and support coordinating emergency resources using an agency-approved system.

You may provide protocol-based instructions before responders arrive, confirm locations, and relay critical information to responding personnel while adhering to medical dispatch protocols and oversight requirements.

Qualifications

• High school diploma or equivalent required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required; additional coursework could be needed.
• EMT or paramedic credentials are not universally required; verify vacancy terms.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

County Emergency Communications in Pennsylvania seeks an Emergency Medical Dispatcher to gather patient and incident details, establish response priorities, and support coordinating emergency resources using an agency-approved system.

You may provide protocol-based instructions before responders arrive, confirm locations, and relay critical information to responding personnel while adhering to medical dispatch protocols and oversight requirements.