EMS Dispatch Specialist: 24/7 Critical Response

County Emergency Communications; Portage (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Portage, Wisconsin, is seeking Emergency Medical Dispatchers to respond to urgent medical calls. You will gather patient data, establish priorities, and coordinate EMS resources, following approved protocols.

Responsibilities include validating location and caller information, asking critical questions, and guiding responders with protocol-based instructions. Training and certifications such as CPR may be required, with overtime and shift variations common.

Qualifications

• High school diploma or GED required; sponsored training possible.
• CPR certification may be required; EMT/paramedic credentials not universal.
• Ability to work in a fast-paced, emergency-focused environment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the approved dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Clear communication

Multitasking

Calm under pressure

Education

High school diploma or GED

Tools

EMS dispatch software

Phone/radio systems

Job description

County Emergency Communications in Portage, Wisconsin, is seeking Emergency Medical Dispatchers to respond to urgent medical calls. You will gather patient data, establish priorities, and coordinate EMS resources, following approved protocols.

Responsibilities include validating location and caller information, asking critical questions, and guiding responders with protocol-based instructions. Training and certifications such as CPR may be required, with overtime and shift variations common.