EMS Dispatch Specialist — 24/7 Critical Response

911 Emergency Communications; Pocopson Township (PA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Pocopson, PA seeks Emergency Medical Dispatchers to handle urgent medical calls, gather details, and determine response priorities using an approved protocol.

This role may require overnight shifts, weekends, and overtime; training and certification may be sponsored. Candidates should have a high school diploma and available CPR/EMD coursework. Excellent communication and composure under pressure are essential.

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Pocopson, PA seeks Emergency Medical Dispatchers to handle urgent medical calls, gather details, and determine response priorities using an approved protocol.

This role may require overnight shifts, weekends, and overtime; training and certification may be sponsored. Candidates should have a high school diploma and available CPR/EMD coursework. Excellent communication and composure under pressure are essential.