EMS Dispatch Coordinator

Priority Ondemand; Carthage (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Priority Ondemand in Carthage, MS is seeking a Dispatcher for the Magnolia Ambulance service. Under the Dispatch Supervisor, you will deploy and track units and broadcast orders, managing emergent and non-emergent runs using CAD, radio, and MDT.

The role requires EMD certification, HIPAA compliance, and the ability to perform duties around the clock. A fast-paced environment with strong communication and teamwork is expected.

Qualifications

• Must be licensed or certified by the appropriate state agency.
• EMD certification (MPDS or equivalent) required.
• Ability to work with minimal supervision in a fast-paced environment.
• Strong typing (≥30 WPM) and computer skills.
• Excellent communication with patients, crews and management.
• EMT certification preferred.

Responsibilities

• Ensure CAD, phone, and radio systems are ready at start of each shift.
• Dispatch EMS runs promptly per System Status Plan.
• Coordinate with field supervisors and managers to ensure staffed units.
• Maintain security and cleanliness of the Dispatch Center.
• Record and input call details into CAD accurately.

Skills

Personal integrity

Minimal supervision

Fast-paced environment

Multitasking

Spatial orientation

Computer skills

Typing 30 WPM

Customer service mindset

Education

State licensure/certification

EMD certification (MPDS)

EMT certification preferred

Tools

Computer Aided Dispatch (CAD)

Radio system

Telephone system

MDT (Mobile Data Terminal)

Job description

Priority Ondemand in Carthage, MS is seeking a Dispatcher for the Magnolia Ambulance service. Under the Dispatch Supervisor, you will deploy and track units and broadcast orders, managing emergent and non-emergent runs using CAD, radio, and MDT.

The role requires EMD certification, HIPAA compliance, and the ability to perform duties around the clock. A fast-paced environment with strong communication and teamwork is expected.