EMS Dispatch Specialist: Rapid Emergency Support

Allegiance Mobile Health; Pasadena (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Allegiance Mobile Health in Pasadena, TX is seeking experienced Dispatchers (SSCII) to handle emergency and non-emergency ambulance requests. You will use a CAD system to track units, allocate resources, and determine the most appropriate transport for patients.

You will provide mapping data, monitor delays, and maintain clear communication with customers and facilities. A strong service mindset and teamwork are essential in this fast-paced role.

Qualifications

• High School Diploma or equivalent.
• Emergency Medical Dispatch Certificate and CPR required or obtained within six months.
• Knowledge of Medical Terminology.
• Bilingual preferred, but not required.
• Excellent customer service and effective communications skills.
• Ability to multi-task in high stress situations.
• Proficient in basic computer operation.
• Ability to problem solve using all resources available.
• Works well with diverse group of customers and coworkers.

Responsibilities

• Receive and process emergency
• 911
• and non-emergency telephone requests for ambulance/emergency medical assistance.
• Utilize Computer Aided Dispatch (CAD) system to monitor, update and control locations and movements of units.
• Receive requests for pre-scheduled/non-emergency ambulance and wheelchair van transportation.
• Obtain and provide mapping and routing information to units.
• Assist customers with transportation-related issues by selecting appropriate vehicle.
• Coordinate with customers to ensure destination facility can accommodate patient transport.
• Maintain communication with customers and facilities about delays or changes in response times.
• Provide courteous, professional customer service and resolve issues promptly.
• Explain insurance coverage and medical transportation costs.
• Assist team members with challenging situations to ensure seamless transport.
• Provide service to the general public and healthcare facilities.
• Adhere to company policies and procedures.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Computer basics

Problem solving

Geography knowledge

Judgment

Teamwork

Reading comprehension

Education

High School Diploma

Emergency Medical Dispatch Certificate

CPR certification

Medical Terminology

Tools

CAD system

Job description

Allegiance Mobile Health in Pasadena, TX is seeking experienced Dispatchers (SSCII) to handle emergency and non-emergency ambulance requests. You will use a CAD system to track units, allocate resources, and determine the most appropriate transport for patients.

You will provide mapping data, monitor delays, and maintain clear communication with customers and facilities. A strong service mindset and teamwork are essential in this fast-paced role.