EMS Communications Specialist, Ambulance Services, FT, Variable

Prisma Health; Seneca (SC); On-site; USD 25,000 - 39,000; Full time

Job summary

Prisma Health EMS in Oconee Medical Campus seeks an Emergency Medical Dispatcher to receive, prioritize, and dispatch emergency and non-emergency calls in a high-volume center. You will coordinate with field crews and public safety agencies to ensure rapid, accurate responses.

The role requires strong prioritization and communication skills, adherence to HIPAA, and the ability to work in a dynamic environment with ongoing training and quality assurance.

Qualifications

• Education - High School diploma or equivalent OR post-high school diploma/highest degree earned preferred
• Experience - No experience required.

Responsibilities

• Receives and processes emergency and non-emergency calls for medical services, gathering essential information quickly and accurately.
• Dispatches EMS units and resources using CAD systems and radio communications per protocols.
• Prioritizes requests based on patient acuity and system demand.
• Provides pre-arrival instructions as authorized by protocols and training.
• Maintains clear, professional communication with EMS providers and public safety partners.

Skills

Prioritization

Communication

HIPAA compliance

Education

High School diploma or equivalent

Tools

CAD systems

Radio communications

Job description

• Prepares written documentation

Inspire health. Serve with compassion. Be the difference.

Job Summary

Responsible for receiving, prioritizing, and dispatching emergency and non-emergency medical service requests in a timely, accurate, and professional manner. Operating within a high-volume communications center, this role ensures the efficient deployment of EMS resources while maintaining compliance with established protocols, organizational policies, and regulatory standards. Serves as a critical link between patients, callers, field providers, and other public safety agencies to support safe, coordinated, and effective patient care.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.
• Receives and processes emergency and non-emergency calls for medical services, gathering essential information quickly and accurately.
• Dispatches EMS units and resources using computer-aided dispatch (CAD) systems and radio communications in accordance with established protocols.
• Prioritizes requests based on patient acuity and system demand to ensure appropriate allocation of resources.
• Provides pre-arrival and post-dispatch instructions as authorized by medical protocols and training.
• Maintains clear, professional, and accurate communication with EMS providers, field supervisors, and other public safety agencies.
• Documents call details, dispatch activity, and patient information in compliance with organizational and regulatory standards.
• Monitors resource availability and system status to support operational efficiency and response readiness.
• Adheres to HIPAA, confidentiality, and patient privacy standards at all times.
• Participates in continuing education, quality assurance, and skill development to maintain certification and job proficiency.
• Supports a culture of safety, professionalism, and service excellence within the communications center.
• Verifies operational readiness of crews
• Accepts calls requesting medical transportation services.
• Dispatches calls and tracks unit movements.
• Coordinates the delivery of service in a safe, courteous and efficient manner.
• Obtains and documents patient information necessary for appropriate utilization of resources and reimbursement.
• Prepares written documentation
• Performs other duties as assigned.

Supervisory/Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

• Education - High School diploma or equivalent OR post-high school diploma/highest degree earned preferred
• Experience - No experience required.

In Lieu Of

N/A

Required Certifications, Registrations, Licenses

• The following certifications must be obtained during the orientation period and remain current, on-going: APCO Public Safety Telecommunicator (PST), APCO Emergency Medical Dispatcher (EMD), and CPR Certification
• Emergency Medical Technician (EMT) - Preferred

Knowledge, Skills And Abilities

• Ability to prioritize emergent and non-emergent requests for service
• Communication skills - Preferred

Work Shift

Variable (United States of America)

Location

Oconee Medical Campus

Facility

Prisma Health EMS

Department

Ambulance Services

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