EMS Dispatch Operations Director — 24/7 Leadership & Impact

Bell Ambulance Inc.; Milwaukee (WI); On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Employer-paid health plan

401(k) with company match

Relocation assistance

Results Driven Time Off

Job summary

Bell Ambulance Inc. is seeking a Director, EMS Dispatch Operations to lead the IAED‑accredited 24/7 dispatch center in Milwaukee. You will drive performance, staffing, training, and governance while partnering with HR on recruitment and retention of high‑performing teams.

A relocation option is available for qualified candidates. The role requires 6–10+ years in EMS/911 management, EMD certification, and experience with CAD systems and analytics.

Qualifications

• 6–10+ years of EMS/911/PSAP leadership at a director level.
• EMD Certification required.
• Proven ability to hire, evaluate, coach, and develop shift supervisors.
• Experience authoring SOPs and managing IAED accreditation or state regs.
• CAD system admin, telephony infra oversight, vendor management, analytics.

Responsibilities

• Lead dispatch operations and collaborate with field crews for interdepartmental alignment.
• Oversee 24/7 staffing models, master schedules, and coverage optimization.
• Maintain IAED accreditation standards and oversee QA program with metrics.
• Develop training pathways and succession plans for dispatch staff.
• Drive improvements in call handling, dispatch times, and fleet utilization.
• Manage SOP changes and CAD configurations with operational adoption.

Skills

Emotional intelligence

Crisis management

Leadership

Conflict resolution

Accountability

Team development

Education

High school diploma or GED

Emergency Medical Dispatcher (EMD) Certification

Bachelor’s degree in Healthcare Administration

Tools

Trauma soft CAD

First Watch

Microsoft Power BI

Job description

Bell Ambulance Inc. is seeking a Director, EMS Dispatch Operations to lead the IAED‑accredited 24/7 dispatch center in Milwaukee. You will drive performance, staffing, training, and governance while partnering with HR on recruitment and retention of high‑performing teams.

A relocation option is available for qualified candidates. The role requires 6–10+ years in EMS/911 management, EMD certification, and experience with CAD systems and analytics.