EMS Dispatch Call Taker - Calm, Compassionate & Fast-Paced

PRIORITY CARE TRANSIT EMS CENTRAL; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Job summary

PRIORITY CARE TRANSIT EMS CENTRAL in Dallas, TX, is seeking a dedicated Call Taker. In this vital role, you will use your communication skills to assess patient needs through incoming calls, ensuring timely and compassionate care. Responsibilities include documenting calls, training new staff, and maintaining communication with field personnel. Candidates should have a high school diploma and experience in call-center environments. Flexibility in shifts is necessary, along with a valid Texas driver's license and a customer service-oriented attitude.

Qualifications

• Previous experience in a call center or non-emergency services environment preferred.
• Proficient in using computer systems.
• Willingness to work flexible shifts, including nights and weekends.

Responsibilities

• Answer incoming calls promptly and professionally to assess the needs of patients.
• Document call details accurately in the dispatch system.
• Maintain communication with field personnel to ensure optimal service delivery.
• Monitor and prioritize multiple calls in a fast-paced environment.
• Assist in training new staff on call-taking procedures.

Skills

Strong verbal communication

Active listening

Ability to remain calm under pressure

Customer service focus

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

PRIORITY CARE TRANSIT EMS CENTRAL in Dallas, TX, is seeking a dedicated Call Taker. In this vital role, you will use your communication skills to assess patient needs through incoming calls, ensuring timely and compassionate care. Responsibilities include documenting calls, training new staff, and maintaining communication with field personnel. Candidates should have a high school diploma and experience in call-center environments. Flexibility in shifts is necessary, along with a valid Texas driver's license and a customer service-oriented attitude.