EMS Dispatch & Triage Call Taker

University Hospital; Newark (NJ); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA/FSA

Disability insurance

Pension plan

Pet insurance

EAP

Job summary

University Hospital is seeking an EMS Emergency Call Taker to receive and triage emergency and non-emergency calls using MPDS and the Fire Service Communications System. You will collect critical information, deliver pre-arrival instructions, and coordinate EMS resource deployment from the communications center.

You will work under an EMS Communications Supervisor and may assist in the field as needed, supporting field units and maintaining documentation for smooth EMS operations.

Qualifications

• High school diploma or GED required.
• 1 year emergency services experience preferred.
• 1 year public safety dispatching experience preferred.
• Fire Dispatch certification preferred.
• Must pass a medical evaluation and respirator fit test, and be able to wear an N95 mask in compliance with PEOSHA standards.
• Bilingual English/Spanish skills preferred.

Responsibilities

• Answers and triages emergency and non-emergency calls using the Medical Priority Dispatch System and Fire Service Communications System
• Gathers and processes essential caller information quickly and accurately
• Provides pre-arrival and post-dispatch instructions to callers as needed
• Dispatches and coordinates the response of appropriate EMS resources
• Monitors radio and phone communications to ensure operational efficiency and responder safety
• Operates under the supervision of an EMS Communications Supervisor
• Primarily functions within the EMS communications center, with the ability to assist in the field as required

Skills

Emergency dispatch

MPDS knowledge

Communication

Bilingual English/Spanish

Education

High school diploma or GED

NJ Basic Telecommunicator Certification

NJ Emergency Medical Dispatcher (EMD) Certification

MPDS Certification

Tools

MPDS System

Fire Service Communications System

Job description

University Hospital is seeking an EMS Emergency Call Taker to receive and triage emergency and non-emergency calls using MPDS and the Fire Service Communications System. You will collect critical information, deliver pre-arrival instructions, and coordinate EMS resource deployment from the communications center.

You will work under an EMS Communications Supervisor and may assist in the field as needed, supporting field units and maintaining documentation for smooth EMS operations.