Emergency Communications & Dispatch Specialist

University of Maryland Medical System; Baltimore (MD); On-site; USD 24,314 - 32,497; Full time

Job summary

A healthcare organization in Baltimore is seeking a full-time Customer Service representative. The role involves handling service requests, performing call-center functions, and offering administrative support. A high school diploma and five years of experience in a multi-task environment are required, alongside strong communication skills. Preference will be given to those with familiarity with medical terminology and experience in a healthcare setting. This position offers an entry-level opportunity with a competitive pay range.

Qualifications

• Five years of work experience, including two years in administrative duties and two years in customer service.
• Familiarity with medical terminology is preferred.
• Experience in a healthcare environment is preferred.

Responsibilities

• Receive requests for service and perform call-center functions.
• Investigate and communicate the status of the requests to the customer.
• Provide administrative support for relevant departments.

Skills

Customer service orientation

Multi-tasking

Administrative duties

Communication

Education

High School Diploma or equivalent (GED)

Job description

A healthcare organization in Baltimore is seeking a full-time Customer Service representative. The role involves handling service requests, performing call-center functions, and offering administrative support. A high school diploma and five years of experience in a multi-task environment are required, alongside strong communication skills. Preference will be given to those with familiarity with medical terminology and experience in a healthcare setting. This position offers an entry-level opportunity with a competitive pay range.