EMS Credentialing Supervisor — Regulatory & Operations Lead

Health & Human Services; Raleigh (NC); On-site; USD 53,000 - 92,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Sick leave

Parental leave

Job summary

The North Carolina Department of Health and Human Services, Office of Emergency Medical Services, seeks an Administrative Specialist I to lead credentialing staff and ensure compliant, high-volume credentialing operations across the state. You will guide renewal, registration, and policy interpretation to support EMS workforce needs.

Qualified candidates will have a Bachelor's degree with 3 years of related experience and a proven ability to manage complex workflows while communicating clearly

Qualifications

• Bachelor's degree from an appropriately accredited institution and three (3) years of experience related to the area of assignment.
• Experience applying credentialing standards, certification requirements, and regulatory frameworks to ensure compliant administration.
• Experience interpreting statutes, administrative rules, policies, and procedures for credentialing determinations.
• Leadership experience with workload oversight, staff development, and performance coaching.
• Experience managing high-volume workflows with accuracy and timeliness.

Responsibilities

• Supervise and direct credentialing staff, providing guidance, training, performance management, and operational oversight.
• Oversee certification renewal, reinstatement, examination registration, legal recognition, and military equivalency review processes.
• Review credentialing activities and documentation to ensure consistent application of policies, procedures, and regulatory requirements.
• Monitor workflow, processing timelines, and workload distribution to maintain timely credentialing services.
• Serve as a resource for credential applicants, certified personnel, EMS agencies, educational institutions, and stakeholders.
• Evaluate complex credentialing cases and provide guidance on eligibility determinations, certification requirements, and policy interpretation.

Skills

Credentialing leadership

Regulatory interpretation

Staff coaching

High-volume workflows

Policy guidance

Education

Bachelor's degree and 3 years related experience

Job description

The North Carolina Department of Health and Human Services, Office of Emergency Medical Services, seeks an Administrative Specialist I to lead credentialing staff and ensure compliant, high-volume credentialing operations across the state. You will guide renewal, registration, and policy interpretation to support EMS workforce needs.

Qualified candidates will have a Bachelor's degree with 3 years of related experience and a proven ability to manage complex workflows while communicating clearly