911 Dispatch & Emergency Communications Specialist

City-of-Ardmore; Ardmore (OK); On-site; USD 38,000 - 46,000; Full time

Job summary

City of Ardmore is seeking a Communications Specialist to handle 911 and non-emergency calls, enter data into CAD, and dispatch Police, Fire, and EMS personnel. The role requires quick decision-making, accurate record-keeping, and strong multitasking in a high-pressure environment.

Responsibilities include monitoring on-duty activities, coordinating with surrounding agencies, and assisting in training new staff.

Qualifications

• State Certified High School diploma or GED.
• 1 year experience in receiving and processing public service calls preferred.
• Possession of or ability to obtain OLETS and Telecommunicator CPR certifications within 6 months.

Responsibilities

• Answer 911 and non-emergency administrative calls.
• Enter and update call information in CAD.
• Dispatch Police/Fire/Ambulance personnel via radio system.
• Monitor and record activity of on-duty personnel.
• Operate OLETS terminal and disseminate information appropriately.
• Recall off-duty personnel as needed.

Skills

Multitasking

Effective communication

Typing 30 wpm

10-key data entry

Education

High School diploma

Tools

OLETS terminal

Job description

City of Ardmore is seeking a Communications Specialist to handle 911 and non-emergency calls, enter data into CAD, and dispatch Police, Fire, and EMS personnel. The role requires quick decision-making, accurate record-keeping, and strong multitasking in a high-pressure environment.

Responsibilities include monitoring on-duty activities, coordinating with surrounding agencies, and assisting in training new staff.