EMS Communications Dispatcher – Flexible Scheduling & Growth

AmeriPro Health; Morrow (GA); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

2 weeks PTO to start

Medical, Dental, Vision

Short-term Disability, Life Insurance

401(k) Employer Match

Tuition Reimbursement

Flexible scheduling

Job summary

AmeriPro Health in Georgia is seeking a Communications Specialist to manage emergency and non-emergency ambulance requests, enter calls into CAD, and prioritize service level. You will coordinate with dispatch and crews to ensure rapid, accurate information flow.

Experience with EMD is preferred and training is provided. The role requires minimum six months in customer service or call center, CAD proficiency, strong typing, and solid English communication.

Qualifications

• Minimum six months experience in customer service
• Minimum six months call center experience in a fast-paced environment
• Must have or be able to pass the EMD program within 1–3 months of hire and maintain certification
• Proficiency in Computer-Aided Dispatch (CAD) systems or a strong aptitude for learning relevant technology
• Strong typing skills with data entry experience
• Thorough understanding of emergency procedures, protocols, and guidelines
• Proficiency in oral and written English communication with the ability to comprehend and follow verbal and written instructions
• Exceptional organizational skills with the ability to multitask effectively in high-pressure situations
• Sound judgment, critical thinking, and decision-making abilities
• Adaptability and flexibility to meet operational needs

Responsibilities

• Answer and prioritize emergency and non-emergency calls.
• Dispatch crews and monitor their routes and status.
• Provide pre-arrival instructions and crisis intervention.
• Communicate critical details to ambulance crews.
• Operate multi-line phone and radio systems.
• Enter call data into the CAD system and maintain records.
• Verify and input insurance information accurately.
• Work flexible shifts, including nights, weekends, and holidays.

Skills

Customer service

Call center

CAD entry

Typing

EMD program

English communication

Education

High school diploma or GED

Tools

CAD systems

Job description

AmeriPro Health in Georgia is seeking a Communications Specialist to manage emergency and non-emergency ambulance requests, enter calls into CAD, and prioritize service level. You will coordinate with dispatch and crews to ensure rapid, accurate information flow.

Experience with EMD is preferred and training is provided. The role requires minimum six months in customer service or call center, CAD proficiency, strong typing, and solid English communication.