EMS Administrative Supervisor — Lead Operations & Scheduling

American Medical Response; Prescott (AZ); On-site; USD 72,000 - 88,000; Full time

Job summary

Life Line Ambulance, a Global Medical Response solution, seeks an Administrative Supervisor in Prescott, AZ to assist the Operations Manager with administrative tasks across Prescott market including Williams and Wickenburg. This EMS role requires prior EMS experience and administrative skills to support service delivery, staffing, and policy implementation.

Responsibilities include scheduling, payroll support, reporting, process improvement, and customer service for field employees and partner

Qualifications

• 3 years EMS experience as EMT or Paramedic preferred.
• At least 2 years of administrative experience with ability to manage multiple tasks and meet deadlines.
• High school diploma or equivalent (GED).
• Proficient in Microsoft Office (Word and Excel).
• Clean driving record per policy.

Responsibilities

• Assist the Operations Manager in daily operational functions, project follow-up, reporting needs, and implementation of operational initiatives.
• Support Operations Supervisors in tasks related to service delivery, field personnel support, and process improvement.
• Serve as an administrative resource to ensure smooth daily operations across all divisions.
• Record sick calls and ensure staffing of all unit openings.
• Support customer service efforts by addressing administrative inquiries from field employees, partner agencies, and leadership; code and enter attendance information and lost unit hours.
• Assist field personnel with scheduling and payroll issues.
• Ensure full and appropriate staffing of units to minimize lost unit hours.
• Coordinate the activities of the Scheduling staff, applying leadership and supervision principles to promote teamwork.
• Perform investigations of incidents, personnel matters, and complaints and ensure timely resolution.
• Evaluate personnel performance; provide counseling, remediation, or disciplinary actions as needed.
• Address complaints and resolve problems; mentor employees and conduct performance evaluations.
• Assist in driving performance management and in creating/updating EMS policies and procedures.
• Prepare reports and assist with administrative projects as assigned by management.
• Provide customer service to internal and external stakeholders and ensure issues are addressed promptly.

Skills

EMS Experience

Administrative Experience

Scheduling & Staffing

Customer Service

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel)

Job description

Life Line Ambulance, a Global Medical Response solution, seeks an Administrative Supervisor in Prescott, AZ to assist the Operations Manager with administrative tasks across Prescott market including Williams and Wickenburg. This EMS role requires prior EMS experience and administrative skills to support service delivery, staffing, and policy implementation.

Responsibilities include scheduling, payroll support, reporting, process improvement, and customer service for field employees and partner