Administration Supervisor

Rural Metro Fire Department; Prescott (AZ); On-site; USD 72,000 - 88,000; Full time

Job summary

Life Line Ambulance, a Global Medical Response Solution, seeks an Administrative Supervisor to support the Prescott, AZ Operations Manager. The role involves coordinating scheduling, payroll, staffing, and service delivery processes within the EMS sector.

You will mentor staff, prepare reports, implement policies, and ensure staff coverage across divisions. This position targets individuals with EMS and administrative experience seeking stable, full-time work in the Prescott market.

Qualifications

• 3 years of EMS experience preferred.
• At least 2 years of administrative experience, including independent work and meeting deadlines.
• High school diploma or GED.
• Proficiency with Microsoft Office (Word and Excel).

Responsibilities

• Assist the Operations Manager in daily operational functions, project follow-up, reporting needs, and implementation of operational initiatives.
• Support Operations Supervisors in tasks related to service delivery, field personnel support, and process improvement.
• Serve as an administrative resource to ensure smooth daily operations across all divisions.
• Record sick calls and ensure staffing of all unit openings.
• Support customer service efforts by addressing administrative inquiries from field employees, partner agencies, and leadership.

Skills

EMS experience

Administrative experience

Prioritize & manage multiple tasks

Driving record compliance

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Life Line Ambulance

A Global Medical Response Solution

ADMINISTRATIVE SUPERVISOR

Starting at $80,000.00/ year

We’re hiring an Administrative Supervisor to assist the Prescott, AZ Operations Manager with administrative tasks (Covers Prescott market to include Williams, AZ and Wickenburg, AZ). This is a position working in the Emergency Medical Services (EMS) field.

Responsibilities:

• Assist the Operations Manager in daily operational functions, project follow-up, reporting needs, and implementation of operational initiatives.
• Support Operations Supervisors in tasks related to service delivery, field personnel support, and process improvement.
• Serve as an administrative resource to ensure smooth daily operations across all divisions.
• Record sick calls and ensure staffing of all unit openings.
• Support customer service efforts by addressing administrative inquiries from field employees, partner agencies, and leadership. Code and enter attendance information and lost unit hours.
• Assist field personnel with scheduling and payroll issues.
• Ensure full and appropriate staffing of units to minimize lost unit hours.
• Initiate Personnel Action Notice for all employee status changes.
• Provide customer service to field employees.
• Coordinate and direct the activities of the Scheduling staff, applying fundamentals of leadership and supervision while promoting teamwork.
• Perform or coordinate fair and impartial investigation of incidents, personnel matters, complaints, and ensure their timely resolution.
• Evaluate personnel in the performance of their duties. Provide counseling, remedial training or disciplinary measures as necessary.
• Address complaints and resolve problems.
• Mentor employees, conduct performance evaluations if applicable, counsel and provide disciplinary actions to assigned personnel with a goal of developing a team-oriented approach with positive results.
• Assist in driving performance management.
• Assist in creating, updating, and implementing policies and procedures associated with EMS operations.
• Prepare reports and assist with administrative projects as assigned by the Operations Manager or General Manager.
• Provide customer service to internal and external stakeholders, ensuring issues are promptly addressed.

Minimum Required Qualifications:

• 3 years of Emergency Medical Service (EMS) experience as an EMT or Paramedic preferred.
• At least 2 years of administrative experience, which includes previous experience working independently, meeting deadlines, and prioritizing and managing multiple tasks.
• High school diploma or equivalent (GED).
• Good working knowledge of Microsoft Office (including Word and Excel).
• Driving record in compliance with GMR policy.

Why Choose AMR? AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.