EMR Optimization & Training Specialist

ADP, Inc.; Buffalo (NY); On-site; USD 92,000 - 110,000; Full time

Benefits offered by this job

Generous PTO

Top-tier medical coverage

Employee discounts

Job summary

Grider Support Services, LLC is hiring a Clinical Systems & Training Specialist in Buffalo, NY to plan, implement, train, and optimize EMR systems across ambulatory practices.

The role requires RN licensure in New York, 2+ years with EMR systems, and 4–6 years in ambulatory operations. You will partner with clinical, operational, and IT teams to improve care delivery and regulatory compliance.

Qualifications

• Associate or Bachelor’s degree in Nursing, Healthcare Informatics, Health Information Management, or related field, required
• Master’s degree in Nursing Informatics, Healthcare Informatics, Health Information Management, or related field, preferred
• Minimum 2 years supporting EMR systems, clinical workflows, or healthcare technology implementation, required
• 4–6 years of experience in ambulatory healthcare operations, required

Responsibilities

• Support implementation, optimization, testing, and maintenance of EMR systems across ambulatory settings
• Liaise between clinical staff, providers, operational leadership, and IT to improve workflow integration
• Analyze ambulatory workflows and recommend process improvements for efficiency and quality
• Provide ongoing end-user support, troubleshooting, and onboarding guidance for EMR systems
• Develop and deliver onboarding and training for providers and staff on EMR workflows and processes
• Create training materials and workflow documentation for clinical systems
• Assist with system upgrades, testing, validation, and go-live support
• Support practice-specific configuration changes and workflow optimization
• Participate in quality improvement and regulatory compliance activities
• Provide onsite support during implementations and transitions
• Serve as first-line resource for clinical systems questions

Skills

EMR/EHR systems

Clinical applications

Project management

Training certifications

Workflow analysis

Communication & training

Education

Associate or Bachelor’s degree in Nursing/Healthcare Informatics/Health Information Management

Master’s degree in Nursing Informatics/Healthcare Informatics/Health Information Management (preferred)

Job description

Grider Support Services, LLC is hiring a Clinical Systems & Training Specialist in Buffalo, NY to plan, implement, train, and optimize EMR systems across ambulatory practices.

The role requires RN licensure in New York, 2+ years with EMR systems, and 4–6 years in ambulatory operations. You will partner with clinical, operational, and IT teams to improve care delivery and regulatory compliance.