Clinical Systems & Training Specialist

ADP, Inc.; Buffalo (NY); On-site; USD 92,000 - 110,000; Full time

Benefits offered by this job

Generous PTO

Top-tier medical coverage

Employee discounts

Job summary

Grider Support Services, LLC is hiring a Clinical Systems & Training Specialist in Buffalo, NY to plan, implement, train, and optimize EMR systems across ambulatory practices.

The role requires RN licensure in New York, 2+ years with EMR systems, and 4–6 years in ambulatory operations. You will partner with clinical, operational, and IT teams to improve care delivery and regulatory compliance.

Qualifications

• Associate or Bachelor’s degree in Nursing, Healthcare Informatics, Health Information Management, or related field, required
• Master’s degree in Nursing Informatics, Healthcare Informatics, Health Information Management, or related field, preferred
• Minimum 2 years supporting EMR systems, clinical workflows, or healthcare technology implementation, required
• 4–6 years of experience in ambulatory healthcare operations, required

Responsibilities

• Support implementation, optimization, testing, and maintenance of EMR systems across ambulatory settings
• Liaise between clinical staff, providers, operational leadership, and IT to improve workflow integration
• Analyze ambulatory workflows and recommend process improvements for efficiency and quality
• Provide ongoing end-user support, troubleshooting, and onboarding guidance for EMR systems
• Develop and deliver onboarding and training for providers and staff on EMR workflows and processes
• Create training materials and workflow documentation for clinical systems
• Assist with system upgrades, testing, validation, and go-live support
• Support practice-specific configuration changes and workflow optimization
• Participate in quality improvement and regulatory compliance activities
• Provide onsite support during implementations and transitions
• Serve as first-line resource for clinical systems questions

Skills

EMR/EHR systems

Clinical applications

Project management

Training certifications

Workflow analysis

Communication & training

Education

Associate or Bachelor’s degree in Nursing/Healthcare Informatics/Health Information Management

Master’s degree in Nursing Informatics/Healthcare Informatics/Health Information Management (preferred)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clinical Systems & Training Specialist

Full Time Buffalo, NY, US

3 days ago Requisition ID: 1309

Salary Range: $92,000.00 To $110,000.00 Annually

Grider Support Services, LLC is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community. We are seeking a Clinical Systems & Training Specialist to support the planning, implementation, training, and optimization of electronic medical record (EMR) systems and clinical applications across ambulatory specialty practices.

Job Duties

• Support implementation, optimization, testing, and maintenance of EMR systems and clinical applications across ambulatory settings
• Serve as a liaison between clinical staff, providers, operational leadership, and IT to improve workflow integration and system use
• Analyze ambulatory workflows and recommend process improvements to increase efficiency, patient experience, quality outcomes, and regulatory compliance
• Provide ongoing end-user support, troubleshooting, escalation, and workflow guidance for EMR and clinical systems
• Develop and deliver onboarding, training, and education for providers and staff on EMR systems, workflows, and operational processes
• Create and maintain training materials, workflow documentation, tip sheets, and support resources
• Assist with system upgrades, testing, validation, and go-live support for clinical technology initiatives
• Support practice-specific configuration changes, templates, and workflow optimization efforts
• Participate in quality improvement, operational readiness, and performance initiatives
• Assist with data collection, validation, reporting, and regulatory/quality compliance activities
• Provide onsite support during implementations, onboarding, and operational transitions
• Serve as a first-line resource for clinical systems and workflow questions

Benefits

We offer a competitive salary and benefits package. The hiring range is between $92,000 - $110,000 per year. Enjoy generous PTO, paid holidays, and top-tier medical coverage with low premiums and full deductible coverage through an HRA—plus dental, vision, life insurance, and employee discounts.

Qualifications

Education

• Associate or Bachelor’s degree in Nursing, Healthcare Informatics, Health Information Management, or related field, required
• Master’s degree in Nursing Informatics, Healthcare Informatics, Health Information Management, or related field, preferred

Experience

• Minimum 2 years supporting EMR systems, clinical workflows, or healthcare technology implementation, required
• 4–6 years of experience in ambulatory healthcare operations, required

Certification

Active New York State Registered Professional Nurse (RN) license, required; must remain active and in good standing throughout employment.

Valid driver’s license, required ; must remain valid and in good standing throughout employment.

Skills

• Healthcare informatics, EMR/EHR systems, clinical applications, project management, or training certifications, preferred
• Strong knowledge of EMR systems, ambulatory workflows, and healthcare operations
• Ability to analyze workflows and recommend practical operational improvements
• Strong communication, teaching, and staff training capability
• Troubleshooting skills for clinical applications and workflow issues in real time
• Understanding of regulatory requirements and compliance standards
• Ability to collaborate across clinical, operational, and IT teams
• Change management and onboarding support experience