EMR Help Desk Specialist — Hybrid Clinical IT Support

Empath Health; West Palm Beach (FL); Hybride; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Comprehensive benefits

5+ weeks PTO

Résumé du poste

Empath Health in West Palm Beach is seeking an EMR Help Desk Specialist for a hybrid, full-time role. You will support EMR users (HCHB) and related clinical applications, respond to service tickets, and document resolutions to ensure smooth patient care workflows.

The ideal candidate has an associate degree or equivalent, at least 1 year in a help desk or patient care environment, and proficiency with Outlook; EMR experience (Home Care Home Base preferred) is a plus.

Qualifications

• Associate’s degree or equivalent preferred.
• Requires 1 year of experience in a help desk or patient care environment.
• Mastery of Outlook Email and Calendar; healthcare terminology is preferred; EMR experience is preferred (Home Care Home Base).

Responsabilités

• Respond to incoming service tickets, troubleshoot issues, and document resolutions.
• Serve as a help desk resource for staff using EMR and related clinical applications, ensuring timely and accurate problem resolution.
• Assists with diversified projects in support of activities and operations of the EMR and Business Applications Departments.

Connaissances

EMR

Help desk

Outlook

Healthcare terminology

Data reporting

Formation

Associate’s degree or equivalent preferred

Outils

Home Care Home Base

Description du poste

Empath Health in West Palm Beach is seeking an EMR Help Desk Specialist for a hybrid, full-time role. You will support EMR users (HCHB) and related clinical applications, respond to service tickets, and document resolutions to ensure smooth patient care workflows.

The ideal candidate has an associate degree or equivalent, at least 1 year in a help desk or patient care environment, and proficiency with Outlook; EMR experience (Home Care Home Base preferred) is a plus.