Empowering Financial Aid Advisor for Health Careers

West Coast University, Inc.; Oregon; Hybrid; USD 39,000 - 53,000; Full time

Job summary

West Coast University is seeking an experienced Financial Aid Advisor to meet with students and prospective students, providing information on costs of attendance and available financial aid options. You will review documents, ensure data accuracy, and process ISIR data while guiding students through FAFSA and loan counseling.

The role requires at least 1 year of customer service experience, integrity, and strong communication.

Qualifications

• Bachelor's degree from an accredited College or University.
• Minimum of 1 year's experience as a customer service provider in a professional environment.
• Ability to demonstrate the highest levels of integrity and professional ethics in all aspects of the job function.
• Ability to demonstrate excellent communication skills through active listening and delivery of information clearly and effectively.
• May not be in default on a federal student loan or owe repayment on a federal grant.

Responsibilities

• Meeting with students and prospective students to provide information regarding costs of attendance, available financial aid options, and student loan counseling.
• Reviewing documentation, forms and other information provided by students to ensure accuracy and completeness, update electronic student file appropriately based on information received, and scan documents into Image Now.
• Reviewing student records to ensure any discrepant or conflicting information is appropriately resolved, and documents same.
• Reviewing ISIR data to ensure c-codes are appropriately resolved and required verification items are requested, and document actions or resolutions are fully in the student electronic file.
• Assisting students and parents with directions for requesting FSA User IDs, and online completion of FAFSAs, MPNs, and online student loan entrance and exit counseling.
• Providing in-person student loan counseling for those who are unable to complete online counseling.

Skills

Customer service

Communication

Integrity

Education

Bachelor's degree

Job description

West Coast University is seeking an experienced Financial Aid Advisor to meet with students and prospective students, providing information on costs of attendance and available financial aid options. You will review documents, ensure data accuracy, and process ISIR data while guiding students through FAFSA and loan counseling.

The role requires at least 1 year of customer service experience, integrity, and strong communication.