Financial Aid Advisor

West Coast University; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

West Coast University seeks a Financial Aid Counselor to meet with students and prospective students, guiding them on costs of attendance and available financial aid options. The role ensures proper eligibility and processing under federal/state rules, scans documents, and maintains accurate electronic records.

Responsibilities include reviewing ISIR data, assisting with FAFSA/MPN submissions, and providing in-person loan counseling as needed.

Qualifications

• Minimum of 1 year’s experience as a customer service provider in a professional environment.
• Ability to demonstrate the highest levels of integrity and professional ethics.
• Ability to demonstrate excellent communication skills through active listening and delivery of information clearly and effectively.
• Ability to demonstrate excellent customer service skills, with a professional, helpful, and positive demeanor.

Responsibilities

• Meet with students to provide information on costs of attendance, financial aid options, and loan counseling.
• Review student documents for accuracy, update files, and scan documents into Image Now.
• Resolve discrepancies in student records and document the actions.
• Review ISIR data to resolve c-codes and request verifications, documenting actions.
• Assist students/parents with FAFSA/MPN processes and loan counseling.
• Provide in-person loan counseling when online options are unavailable.

Skills

Customer service

Integrity

Communication skills

Active listening

Professional demeanor

Education

Bachelor's Degree

Job description

Come care with us at West Coast University where you will meet with students and prospective students to provide information on financial aid and options that can help them develop a financial plan for achieving their healthcare career goals. In addition, you will put your technical financial aid skills to work ensuring proper eligibility and processing in accordance with federal, state, and institutional rules and regulations. What better way to be a part of a student’s educational journey! We are over 110 years in education, still growing, and a recognized “Great Place to Work”. Come work and grow with us!

You will make an impact by:

• Meeting with students and prospective students to provide information regarding costs of attendance, available financial aid options, and student loan counseling.
• Reviewing documentation, forms and other information provided by students to ensure accuracy and completeness, update electronic student file appropriately based on information received, and scan documents into Image Now.
• Reviewing student records to ensure any discrepant or conflicting information is appropriately resolved, and documents same.
• Reviewing ISIR data to ensure c-codes are appropriately resolved and required verification items are requested, and document actions or resolutions are fully in the student electronic file.
• Assisting students and parents with directions for requesting FSA User IDs, and online completion of FAFSAs (Free Application for Federal Student Aid), MPNs (Master Promissory Notes), and online student loan entrance and exist counseling.
• Providing in-person student loan counseling for those who are unable to complete online counseling.

Your Experience Includes:

• Minimum of 1 year’s experience as a customer service provider in a professional environment.
• Ability to demonstrate the highest levels of integrity and professional ethics in all aspects of the job function.
• Ability to demonstrate excellent communication skills through active listening and delivery of information clearly and effectively.
• Ability to demonstrate excellent customer service skills, with a professional, helpful, and positive demeanor.

Education:

• Bachelor’s Degree from an accredited College or University.

Licenses/Certifications:

• May not be in default on a federal student loan or owe repayment on a federal grant.

#LI-AM1

Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.

At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.

West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.