Empower Help Desk Specialist: User Support & Troubleshooting

Cornerstone Capital; Northern (KY); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Full benefits package

Job summary

Cornerstone Home Lending, a division of Cornerstone Capital Bank, is seeking an Empower Help Desk specialist to assist end users with Empower related issues using the ticketing system. You will ensure proper functionality, set up credentials, and document outcomes in real time.

The ideal candidate will have an associate degree or technical training, experience with Empower/ICE, and the ability to support Windows and macOS.

Qualifications

• Associate degree or technical training preferred.
• Empower/ICE experience preferred.
• Ability to support Windows and Apple/macOS systems.
• Experience using remote control software to troubleshoot Empower issues.
• Strong communication and interpersonal skills.

Responsibilities

• Addresses customer support calls for Empower-related problems and provides resolution.
• Communicates progress and resolution status to end users throughout the process.
• Credential setup and modifications for users in Empower System.
• Research and resolve loan level issues within Empower environment.

Skills

Customer service

Communication

Troubleshooting

Teamwork

Education

Associate degree

Tools

Empower ICE

Remote control software

Windows

macOS

Job description

Cornerstone Home Lending, a division of Cornerstone Capital Bank, is seeking an Empower Help Desk specialist to assist end users with Empower related issues using the ticketing system. You will ensure proper functionality, set up credentials, and document outcomes in real time.

The ideal candidate will have an associate degree or technical training, experience with Empower/ICE, and the ability to support Windows and macOS.