Empower Help Desk

Cornerstone Capital; Northern (KY); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Full benefits package

Job summary

Cornerstone Home Lending, a division of Cornerstone Capital Bank, is seeking an Empower Help Desk specialist to assist end users with Empower related issues using the ticketing system. You will ensure proper functionality, set up credentials, and document outcomes in real time.

The ideal candidate will have an associate degree or technical training, experience with Empower/ICE, and the ability to support Windows and macOS.

Qualifications

• Associate degree or technical training preferred.
• Empower/ICE experience preferred.
• Ability to support Windows and Apple/macOS systems.
• Experience using remote control software to troubleshoot Empower issues.
• Strong communication and interpersonal skills.

Responsibilities

• Addresses customer support calls for Empower-related problems and provides resolution.
• Communicates progress and resolution status to end users throughout the process.
• Credential setup and modifications for users in Empower System.
• Research and resolve loan level issues within Empower environment.

Skills

Customer service

Communication

Troubleshooting

Teamwork

Education

Associate degree

Tools

Empower ICE

Remote control software

Windows

macOS

Job description

Pay or shift range: $55,000 USD to $60,000 USD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

No agencies or 3rd party Recruiters please. Thank you!

Who we are:

Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, employee retention, and happiness. We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. We have successfully navigated our company through many industry cycles and changes in regulations.

We honorGodby using our talents to make apositive differencein the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

The Empower Help Desk is responsible for assisting end users on a day-to-day basis with Empower related issues. They will utilize the ticketing system and document issues and results in real time. They ensure proper functionality of the software and oversee necessary branch/personal credential set-up and modifications.They possess a positive attitude when working with others and have a helpful spirit when finding solutions. This person is technically savvy, detail oriented and works well in various business and technical settings

Key Responsibilities:

• Addresses customer support calls for Empower related problems, providing call resolution
• Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem
• Credential setup and modifications for users in Empower System
• Research, resolve these inquiries related to loan level issues.

What you’ll need to be successful:

• Associate’s degree/Vocational or Technical School Preferred in computer science, computer information systems or equivalent years of experience
• Empower/ICE support related experience preferred
• Ability to support Windows and Apple systems
• Experience utilizing remote control software to troubleshoot and resolve Empower support issues
• Ability to work within all levels of the organization
• Strong interpersonal and communication skills
• Excellent troubleshooting and problem-solving skills
• Ability to prioritize tasks in a fast-moving environment

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, and a full benefits package.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.