Empower Help Desk Specialist - End-User Tech Support
Cornerstone Capital Bank
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Job summary
Cornerstone Home Lending, a division of Cornerstone Capital Bank, seeks an Empower Help Desk specialist to assist end users with Empower-related issues. You will log, track, and resolve technical inquiries, ensuring proper functionality and timely credential setup for users.
The role emphasizes customer service, problem-solving, and collaboration across departments in a fast-paced environment. Knowledge of Empower/ICE support is preferred and experience with Windows and Apple systems is required.
Qualifications
- Associate's degree or technical school preferred in computer science, information systems or equivalent experience.
- Empower/ICE support experience preferred.
- Ability to support Windows and Apple systems.
- Experience using remote control software to troubleshoot Empower issues.
- Strong interpersonal and communication skills; able to work with all levels of the organization.
Responsibilities
- Address end-user calls for Empower-related problems and provide resolution.
- Deliver excellent customer service by communicating progress during issue resolution.
- Credential setup and modifications for Empower System users.
- Research and resolve loan-level issues related inquiries.
Skills
Education
Tools
Job description
Cornerstone Home Lending, a division of Cornerstone Capital Bank, seeks an Empower Help Desk specialist to assist end users with Empower-related issues. You will log, track, and resolve technical inquiries, ensuring proper functionality and timely credential setup for users.
The role emphasizes customer service, problem-solving, and collaboration across departments in a fast-paced environment. Knowledge of Empower/ICE support is preferred and experience with Windows and Apple systems is required.
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