Emporium Pies Shift Lead

ParvCo; Dallas (TX); Presencial; USD 17.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Paid training

Bonuses and raises based on goals

Health, dental, vision benefits after

Descripción de la vacante

Emporium Pies is seeking a Shift Lead to manage the shop floor, guide team members, and ensure outstanding customer experiences. You will run the shift, provide direction, handle issues, and supervise daily operations.

Qualifications include 18+, 3+ shifts/week with weekends, Food Manager cert within 30 days, and prior barista experience. The role offers in-person work and opportunities for bonuses based on performance.

Formación

• Food Manager certification must be completed within 30 days of hire or promotion.
• Previous barista experience required.
• Minimum 18 years of age.
• Ability to work at least 3 shifts per week, including weekends, with reliable transportation.
• Attend every monthly staff meeting.
• Commitment to punctuality and performance standards.
• Strong leadership capability and excellent customer service.

Responsabilidades

• Hold shift huddles before the shift begins.
• Supervise all staff during the shift, providing resources and assistance.
• Assist with implementing and enforcing shop procedures.
• Resolve escalated customer issues and complaints.
• Relay important information to the Shop Manager as needed.
• Count inventory as needed.
• Maintain the organization of the shop inventory and assist with placing orders.

Conocimientos

Leadership

Customer service

Punctuality

Team supervision

Educación

Food Manager certification (within 30 days)

Barista experience

Descripción del empleo

Job description:

Do you love pie? Us, too! Here at Emporium Pies, we're also passionate about our customers and making folks happy. If you like pie and people, or people and pie, join our team!

Job Summary:

Shift Leads provide leadership to the shop team, ensuring Emporium Pies baristas have all they need to provide an excellent customer experience. Shift Leads run the shift, providing direction and assistance, handling customer issues, and supervising all operations of the shop during the shift.

Daily Tasks and Projects:

• Hold shift huddles before the shift begins
• Supervise all staff during the shift, providing resources and assistance, as needed
• Assist with implementing and enforcing shop procedures
• Resolve escalated customer issues and complaints
• Relay important information to the Shop Manager, as needed
• Count inventory as needed
• Maintain the organization of the shop inventory and assist with placing orders

Job Qualifications:

• Minimum 18 years of age
• Ability to work a minimum of 3 shifts per week, including weekend availability, with reliable transportation
• Ability to attend every monthly staff meeting
• Ability to comply to punctuality and performance standards
• Strong leadership capability
• Excellent customer service and self-awareness

Required Education, Certification, or Experience:

• Food Manager certification (completed within 30 days of hire or promotion)
• Previous barista experience

Compensation and Benefits:

• $12.50-$15.50/hour including tips, based on experience
• Opportunity to participate in company benefits (health, dental, vision, etc.) if 30 hr average over a 6-month period
• Bonuses and raises are available, based on meeting performance goals

Benefits:

• Flexible schedule
• Paid training

Work Location: In person