Emporium Pies Assistant Manager

ParvCo; Dallas (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Flexible schedule

Health insurance

Paid time off

Paid training

Vision insurance

Job summary

Emporium Pies is seeking an Assistant Manager to lead daily shop operations and support the Shop Manager in achieving goals. You will coach staff, uphold hospitality standards, and ensure smooth service across shifts in a fast-paced cafe environment.

The role emphasizes guest experience, team development, and compliance with food safety standards, with opportunities to contribute to marketing and local initiatives.

Qualifications

• Must be at least 18 years old.
• Strong customer service and communication skills.
• Proven leadership, coaching, and team development abilities.
• Excellent conflict resolution and problem-solving abilities.
• Sound judgment during busy operations.
• Strong organizational skills and attention to detail.
• Able to work independently and own assigned responsibilities.
• Reliable attendance and punctuality.
• Reliable transportation.
• Able to work at least three shifts per week, including weekends/holidays.

Responsibilities

• Lead daily shop operations as MOD.
• Coach and support shift leads and team.
• Maintain hospitality culture and guest focus.
• Assist with staffing, scheduling, and labor management.
• Ensure food safety, sanitation, and standards.
• Complete opening/closing, cash handling, and admin tasks.
• Support marketing initiatives.

Skills

Customer service

Leadership

Coaching

Team development

Decision making

Attention to detail

Education

High school diploma

Food Manager Certification

Experience in restaurant/hospitality

Job description

ASSISTANT MANAGER

Job Summary

The Assistant Manager supports successful shop operations by leading shifts, developing employees, maintaining company standards, and delivering exceptional guest experiences. As a Manager on Duty (MOD), the Assistant Manager provides trusted leadership and supports the Shop Manager in achieving operational and business goals.

Daily Responsibilities and Tasks

• Serve as Manager on Duty and lead daily shop operations during assigned shifts.


• Coach, train, and support Shift Leads and team members.


• Maintain a culture of hospitality, teamwork, accountability, and excellence.


• Support staffing, scheduling, labor management, and shift coverage.


• Assist with onboarding training and employee development.


• Support sales, labor, food cost, and other shop performance goals.


• Assist with inventory, ordering, receiving, and waste management.


• Ensure food safety, sanitation, security, and operational standards are maintained.


• Resolve guest and employee concerns professionally, escalating when appropriate.


• Complete opening, closing, cash handling, and administrative responsibilities.


• Support company marketing and local store marketing initiatives.


• Maintain shop operations in the Shop Manager's absence and, when assigned, provide additional day-to-day leadership.

Job Qualifications

• Minimum 18 years of age.


• Outstanding customer service and communication skills.


• Strong leadership, coaching, and team development skills.


• Excellent conflict resolution and problem-solving abilities.


• Ability to make sound decisions and exercise good judgment during busy operations.


• Strong organizational skills and attention to detail.


• Ability to work independently and take ownership of assigned responsibilities.


• Dependable attendance and punctuality.


• Reliable transportation.


• Ability to work a minimum of three shifts per week, including weekends and holidays as needed.

Required Education, Certification, or Experience

• High school diploma or equivalent preferred.


• Food Manager Certification within 30 days if not already certified.


• Two or more years of restaurant, coffee shop, retail, or hospitality experience preferred.


• Previous leadership or supervisory experience preferred.


• Experience with training, inventory, cash handling, scheduling, or other shop operations preferred.

Physical Requirements and Schedule

• Ability to stand and walk continuously for up to 8 hours.


• Frequently bend, reach, kneel, twist, and lift.


• Frequently lift and carry up to 30 pounds.


• Ability to safely operate espresso machines, grinders, ovens, POS systems, and other cafe equipment.


• Ability to work in environments with varying temperatures, including hot equipment and refrigerated storage.


• Ability to understand, follow, and communicate verbal and written instructions in a fast-paced environment.


• Must be able to work a flexible schedule, including early mornings, evenings, weekends, holidays, and special events as business needs require. Must be able to work a minimum of three shifts per week.


• Regular, reliable attendance and punctuality are essential functions of the position.

Compensation and Benefits

• $14.50-$17.50 per hour + average hourly tips of $4-6, based on home shop volume and experience


• Virtual urgent care and mental health support for only $5/month


• Opportunity to participate in additional company benefits (health, dental, vision, etc.) if 30 hr average over 6-month employment


• 8 hours for Give Back Day- a paid day to dedicate to serving at a local non-profit


• 30% employee discount on White Rhino Coffee and Emporium Pie products

Department:

Emporium Pies

Reports to:

Shop Manager

Location:

Emporium Pies Shops

FLSA Status: Non-exempt, Hourly
Emporium Pies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Benefits:

• 401(k)


• Dental insurance


• Employee discount


• Flexible schedule


• Health insurance


• Paid time off


• Paid training


• Vision insurance

Experience:

• Management: 2 years (Preferred)

Shift availability:

• Day Shift (Required)


• Night Shift (Required)

Work Location:

• In person