Employment Specialist

5 Star Recruitment; Springfield (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

A staffing agency in Springfield, IL, is seeking an Employment Specialist to fill job orders with urgency, recruit and retain associates, and maintain client relationships. The ideal candidate will possess strong phone and interpersonal skills, along with a solid work ethic and management capabilities. The role requires onsite presence and involves significant sales responsibilities alongside recruitment duties. This position is critical in ensuring client satisfaction and effective staffing solutions.

Qualifications

• Strong work ethic and management skills.
• Ability to work under stress and maintain office effectiveness.
• Experience in staffing or related fields.
• Strong management skill (oversight of temp employees)

Responsibilities

• Fill job orders urgently with qualified associates.
• Make sales calls and assist with client appointments.
• Recruit, interview, and retain a pool of qualified associates.
• Expand business with existing and new accounts.
• Ensure communication enhances office effectiveness.
• Perform related duties including correspondence, billing inquiries, and collections.
• Ensure compliance with Express guidelines and applicable laws.

Skills

Strong phone skills

Interpersonal skills

Recruiting ability

Sales ability

Account management

Job description

The Employment Specialists primary emphasis is on filling job orders and inside sales activities. The Employment Specialist exercises discretionary judgment in administering Express systems and procedures in recruiting, hiring, and assigning associates to clients. Employment Specialists are expected to build and maintain a strong core of associates with a variety of job skills and be in a position to fill job orders quickly and efficiently on a daily basis in Office Services, Light Industrial, and Professional staffing. This is done by effectively documenting all activities in the automated system. Employment Specialists must use consultative sales techniques as they persistently make sales contacts. Strong phone and interpersonal skills are essential.

1. Fill 100% of all qualified job orders with urgency.

• Qualify and take thorough and complete job orders.
• Ensure the job order is fillable based on the availability of associates and the client's timeline.

2. Make 50 MPC Calls weekly and additional inside sales calls daily.

• Assist with appointment setting for the Sales Representative or the Franchisee.
• Convert 100% of local Employment Verification Calls into sales calls and/or recruiting calls.
• Take advantage of every phone interaction to MPC associates, gain additional information, or schedule appointments for Employment Specialists.

3. Recruit, interview, and retain a qualified pool of associates.

• Adhere to the Express Employee Selection Process.
• Coordinate client interviews and assignments.
• Complete a minimum of two Employment Verification calls on every associate prior to assignment.
• Ensure high satisfaction levels by following up with associates on a consistent basis.

4. Generate and expand business with existing accounts and new accounts.

• Broaden and diversify the client base by presenting the full range of service offerings.
• Build relationships with clients and prospects.
• Complete client visits and safety tours.
• Invite clients and prospects to marketing events.
• Ensure high satisfaction levels by following the Express Quality Control Process.

5. Increase office and team effectiveness through daily communication.

• Work closely with all team members to ensure job orders are filled in a timely manner.
• Work with Employment Specialists to synchronize sales and recruiting.

6. Perform other related duties as necessary and assigned.

• May be required compose routine correspondence and reports.
• May be required to resolve time card and billing inquiries to ensure accurate, timely paychecks/invoices.
• May be required to assist with collections of delinquent accounts.

7. Conduct business in accordance with Express Guidelines and applicable Federal/State Legal Guidelines.

• Develop, maintain reference materials and work in accordance with applicable employment-related laws and regulations, including, but not limited to the Fair Labor Standards Act, Title VII of the 1964 Civil Rights Act, Americans with Disabilities Act, Equal Pay Act, Pregnancy Discrimination Act, and the Family and Medical Leave Act Employment Standards Act, Human Rights Code, Equal Employment Opportunity Commission regulations, and the Health Insurance Portability and Accountability Act and Fair Credit Reporting Act, as they relate to employment.
• Develop and maintain professional knowledge of the market, staffing industry, and pertinent labor laws.
• Adhere to the Express system.
• Maintain a thorough knowledge of the staffing and placement services offered by Express as well as pricing techniques and strategies.
• Utilize research, community activities, and training opportunities to develop awareness of the local labor market, business conditions, activities of competing companies, and industry trends.

Supervisory Responsibility

• Provides administrative supervision of up to 150 Express associates.

Working Conditions and Physical Requirements

• Primary activities are conducted within a well-lit, climate-controlled office.
• Occasional trips to client locations require travel and potential exposure to weather.
• Ability to sit for extended periods and maintain the normal range of body motion.
• Must be able to work effectively under stress.
• Occasional out-of-town trips may be required.

Must Have

• 100% onsite
• Recruiting and Sales ability/desire
  • Recruiting: will be selling candidates on the role and candidates to clients
  • Sales: Selling SRG's staffing services to clients
• Strong work ethic
• Strong management skill (will oversee temp employees within office/clerical)