Career Guide

Holland America-Princess (Holland America Dawson City Inn); Bethel (AK); On-site; USD 45,000 - 60,000; Full time

Job summary

Alaska Department of Labor and Workforce Development, Division of Employment and Training Services, is seeking an Employment Services Technician I in Bethel. The role focuses on youth career guidance, workshops, and FAFSA assistance, with travel to rural schools and overnight stays as needed.

The position emphasizes integrity, teamwork, and customer service, offering comprehensive training and a Monday–Friday workweek.

Qualifications

• Adaptability to changing demands and priorities in a fast-paced environment.
• Strong sense of responsibility and reliability in service delivery.
• Excellent client interaction skills and problem solving.

Responsibilities

• Facilitate youth-focused workshops on resume writing, interviewing, soft skills, job search, and labor market information.
• Provide one-on-one career guidance and travel to assigned schools for youth.
• Plan FAFSA nights and assist with FAFSA completion for in-school youth.
• Collaborate with agencies, schools, and counselors to mentor high school seniors in a culturally affirming way.

Skills

Adaptability

Conscientiousness

Customer Service

Interpersonal Skills

Integrity/Honesty

Job description

Job Description

This recruitment is exempt from the Hiring Freeze (Administrative Order 358).

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an Employment Services Technician 1 located in Bethel!

No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 14.

What You Will Be Doing:

• Facilitating youth-specific workshops on Resume Writing, Interviewing Skills/Mock Interviews, Soft Skills, Job Searching, and Labor Market Information
• Assisting youth with career exploration to enter the workforce, attend training or join the military, including providing one-on-one advising by traveling to assigned schools
• Planning and coordinating FAFSA nights for in-school youth and assisting with FAFSA completion
• Partnering with agencies, employers, schools, military recruiters, other Career Guides and counselors to provide culturally affirming mentorship to high school seniors

Our Mission, Values, and Culture:

The Department of Labor and Workforce Development, Division of Employment and Training Services’ mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The YK Delta Job Center team is a dynamic professional staff, with diverse roles and expertise, cross-trained to work together for the development of a successful workforce. Our core values are Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training and Creativity.

Benefits of Joining Our Team:

The Division of Employment and Training Services is devoted to comprehensive workforce development for both its staff and customers. Your training will include on-the-job learning with seasoned staff, as well as formal training via online video modules, ongoing webinar, monthly trainings and biweekly check-in meetings as well as annual multi-day training opportunities. The work week for this position is Monday – Friday, 7.5 hours per day. The position requires travel to rural schools and some overnighting in schools. The State of Alaska offers generous paid leave, health benefits and a comprehensive retirement plan.

The Working Environment You Can Expect:

The Employment Services Technician 1 Career Guide is stationed in the YK Delta Job Center, 460 Ridgecrest Drive, Suite 112 in the Bethel Native Corporation (BNC) Building; our building has free parking with electrical plug-ins and is conveniently located next door to the AC grocery store. This position is customer service driven and involves case management of high school seniors - travel is required to Kuspuk School District and Lower Yukon School District villages.

Who We Are Looking For:

• Adaptability
  Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Conscientiousness
  Displays a high level of effort and commitment towards performing work; demonstrates responsible behavior.
• Customer Service
  Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills
  Shows understanding, friendliness, courtesy, tact, empathy, concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities and other individual differences.
• Integrity/Honesty
  Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.

To view the general description and example of duties for the position, please go to the following link:

https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

One year of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

EDUCATION

If post-secondary education is required to meet t