Career Counselor & Employer Liaison

State of Wyoming; Lander (WY); On-site; USD 42,000 - 61,000; Full time

Job summary

The Wyoming Department of Workforce Services seeks a motivated professional to provide employment and training services to individuals and businesses across the community. Under supervision, you will help customers identify opportunities, training resources, and supportive services while ensuring compliance with program guidelines.

You will manage a caseload of participants, offer career guidance and counseling, refer job seekers to training and employers, and maintain accurate records in

Qualifications

• Bachelor's degree in Business or Human Services (or equivalent).
• Experience or substitution options as described for state programs.
• Ability to maintain confidentiality and provide professional public service.

Responsibilities

• Coordinate and deliver a broad range of services per program guidelines.
• Manage a caseload of participants in state and federal programs.
• Collaborate with employers to develop and fill employment and training openings.
• Enter and monitor data in electronic systems for postings and reporting.
• Provide customer service to internal and external customers.

Skills

Customer service

Communication

Case management

Public speaking

Education

Bachelor's Degree in Business or Human Services

Tools

Case management software

Electronic records system

Job description

Open Until Filled

GENERAL DESCRIPTION:

The Wyoming Department of Workforce Services is seeking a motivated and customer-focused professional to provide employment and training services to individuals and businesses throughout the community. Under general supervision, this position assists customers in identifying employment opportunities, training resources, and supportive services while ensuring compliance with federal and state program guidelines, policies, and regulations.

This position develops, manages, and monitors a caseload of participants enrolled in state and federal workforce programs. Responsibilities include assessing customer skills, education, and employment needs; providing career guidance and employment counseling; assisting job seekers with training and vocational opportunities; and referring individuals to employers or community resources that support successful employment outcomes.

The successful candidate will work closely with employers to identify workforce needs, develop recruitment strategies, and help fill employment and vocational training openings. Duties also include conducting on-site business visits, promoting coordinated agency services, assisting employers with workforce resources and training grants, and supporting hiring efforts through applicant referrals and follow-up activities.

Additional responsibilities include maintaining accurate records and data within electronic systems for case management, job postings, reporting, and program compliance. This position also organizes and participates in community outreach events designed to connect employers with job seekers and increase awareness of Department services.

The ideal candidate will possess strong communication, organizational, and customer service skills, with the ability to work effectively with individuals who may face significant barriers to employment while maintaining professionalism, confidentiality, and a commitment to public service.

Fremont County is located in central Wyoming. Wyoming’s best adventure starts in Wind River Country. Come to get away from the crowds: unplug, unwind, and meet Wyoming in the way it’s meant to be met. Enjoy even a single hike in Wind River Country, and you’ll understand why it’s such a great gift to live here.https://fremontcountywy.org/

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities
• and MUCH MORE! Click here for detailed information, or you can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator:https://compensationcalculator.wyo.gov

Human Resource Contact: 307-473-3270


ESSENTIAL FUNCTIONS:The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

• Provides services to individuals by coordinating and executing a broad range of individual services in accordance with Federal and State program guidelines, policies, and regulations.
• Develops, manages, and monitors a caseload of participants enrolled in state and federal programs.
• Confers with employers to develop and fill employment and vocational training openings.
• Refers applicants to employment or other community resources.
• Assesses and evaluates client skills, education, and training.
• Assists, directs, and counsels claimants and job applicants.
• Interviews assess and evaluate customers to meet employment, training, and vocational needs.
• Enters and monitors data in electronic systems for job postings, candidate file searches, and program reporting.
• Assists, directs, and counsels business customers on the multitude of DWS-coordinated business services, training grants, and resources.
• Provides on-site visits to businesses to understand employer needs, operations, and job openings.
• Organizes and participates in community events designed to connect business needs and job seekers and advance DWS services to both.
• Works with Program Staff to ensure compliance with Department of Labor case management standards.
• Refers applicants to employers and follows up on the hiring process.
• Provides excellent customer service to internal and external customers.
• Provides employment services to people who may have significant barriers to employment.
• Manages participant caseload and accurately documents performance and services to participants by entering all relevant and required services and notes into the management information system and in other systems as needed.

PREFERENCES/**AGENCY REQUIREMENTS:

Preference may be given to those with client case management experience.
Preference may be given to candidates with experience working in state and federal programs.
Preference may be given to candidates with customer service experience.
Preference may be given to candidates with experience building and maintaining relationships with community partners.
** Must have a valid driver's license.


KNOWLEDGE:

• Knowledge of state and federal statutes relative to employment and Agency programs.
• Knowledge of departmental policies, customer service standards, and inter-agency protocols.
• Knowledge of labor market information for the State of Wyoming and the skill to obtain current employment and job resource information using various multimedia resources, particularly Internet services.
• Knowledge of administering and interpreting interest, skills, and proficiency tools, and assessing employment issues and limitations.
• Knowledge of case management practices to determine needs, create reasonable plans, and follow clients through successful program completion.
• Skills in public speaking, oral, written, and electronic communication, and record-keeping.
• Skills in establishing rapport with partner services and respecting established protocol with government agencies and their staff.
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to actively listen to others in order to foster a positive exchange of information.

MINIMUM QUALIFICATIONS:

Education:

Bachelor's Degree (typically in Business or Human Services)

Experience:

0-1 year of progressive work experience (typically in Business or Human Services)

OR

Education & ExperienceSubstitution:

3-4 years of progressive work experience (typically in Business or Human Services)

Certificates, Licenses, Registrations:

None

PHYSICAL WORKING CONDITIONS:

• Travel is required.

NOTES:

• FLSA: Non-Exempt
• The offer of employment is contingent on the completion of a successful background check.
• The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
• Former State of Wyoming Employees rehired within 31 days of their previous employment with the State will be required to repay any Sick and Annual leave payouts.

053-Department of Workforce Services - LWC - Northwest Region - Lander Office

Clickhere to view the State of Wyoming Classification and Pay Structure.

Click here to view the State of Wyoming Total Compensation Calculator.

URL:http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Human Resource Contact: 307-473-3270