Employment Services Specialist 2026-02512

State of Wyoming; Cheyenne (WY); Presencial; USD 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive health insurance

Paid vacation & sick leave

Retirement - Pension and 457B plans

Flexible schedules

Meaningful work

Resumo da oferta

State of Wyoming is seeking a Workforce Specialist to deliver employment and training services through the Cheyenne Workforce Center. You will assess participant needs, determine eligibility, and develop individualized employment plans while coordinating with employers and community partners.

The role emphasizes maintaining records, monitoring progress, and supporting service delivery under federally funded programs.

Qualificações

• Bachelor's Degree in Business or Human Services.
• 0-1 year of progressive work experience (or 3-4 years substituting).
• Ability to manage multiple cases and coordinate across programs.

Responsabilidades

• Provide case management across assigned workforce programs and ensure compliance with program requirements (eligibility, documentation, reporting).
• Interview participants to assess goals, skills, education, work history, and barriers to employment.
• Develop individualized employment/service plans with steps and update as needed.
• Coordinate education, training, work experience, and supportive services as authorized.
• Maintain accurate case notes and ensure timely program reporting.

Conhecimentos

Case management

Interviewing

Documentation

Customer service

Relationship building

Formação académica

Bachelor's Degree (Business or Human Services)

Experience substitution: 3-4 years

Ferramentas

Electronic case management systems

Descrição da oferta de emprego

GENERAL DESCRIPTION

The Workforce Specialist provides employment and training services and case management for individuals served by the Cheyenne Workforce Center across federally funded workforce programs administered by the Wyoming Department of Workforce Services. The position assesses participant needs, determines eligibility, develops individualized employment and service plans, coordinates services, and monitors progress toward education, training, and employment goals. The position supports the department’s objectives by helping individuals overcome barriers, gain skills, and obtain and retain employment while connecting employers with qualified workers. Responsibilities include maintaining accurate participant records, applying program requirements, coordinating resources with community partners, and supporting fiscal and performance accountability.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance


• Paid vacation, sick leave, FMLA, and holidays


• Retirement - Pension and 457B plans that help you build a secure future


• Flexible schedules and work-life balance options


• Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

Explore our Total Compensation Calculator: https://compensationcalculator.wyo.gov

Human Resource Contact: [e-mail]

ESSENTIAL FUNCTIONS

• Provide case management across assigned federally funded workforce programs, applying the eligibility, service delivery, documentation, and reporting requirements of each program.


• Interview and assess individuals to identify employment goals, skills, education, work history, and barriers to employment.


• Determine and document program eligibility and identify opportunities for appropriate co-enrollment and coordinated services.


• Develop individualized employment or service plans with participants, establish achievable action steps, and update plans as needs and circumstances change.


• Provide career exploration, job search assistance, employment readiness, referrals, and other services appropriate to participant needs and program requirements.


• Coordinate education, occupational training, work experience, on-the-job training, and supportive services as authorized by the assigned program.


• Monitor participation and progress, address barriers, and provide follow-up services to support successful completion, employment, and job retention.


• Maintain timely and accurate case notes, service records, eligibility documentation, and outcome information in the department’s management information system.


• Prepare and review service agreements, payment requests, and supporting documentation to ensure expenditures align with approved services and program requirements.


• Build relationships with employers, education and training providers, and community partners to coordinate services and develop employment opportunities.


• Support program monitoring and performance reporting by documenting services, skill gains, credentials, employment, and other required outcomes.

PREFERENCES / AGENCY REQUIREMENTS

• Preference may be given to candidates with client case management experience.


• Preference may be given to candidates with experience working in state and federal programs.


• Preference may be given to candidates with customer service experience.


• Preference may be given to candidates with experience building and maintaining relationships with community partners.


• Must have a valid driver’s license.

KNOWLEDGE

• Knowledge of case management principles, participant assessment, individualized service planning, and strategies for addressing barriers to employment.


• Knowledge of workforce development services, career pathways, labor market information, and community resources.


• Ability to learn, interpret, and apply federal and state program requirements, including eligibility, allowable services, documentation, confidentiality, and performance reporting.


• Skills in interviewing participants, identifying strengths and needs, and developing achievable education, training, and employment goals.


• Ability to manage a varied caseload, prioritize responsibilities, meet deadlines, and maintain consistent participant follow-up.


• Skill in maintaining accurate case notes, participant records, service agreements, and payment documentation using electronic case management systems.


• Ability to coordinate services across programs and partners, identify appropriate co-enrollment opportunities, and avoid duplication of services or expenditures.


• Skills in outreach, relationship building, and communicating available services to individuals and community organizations.


• Skills in engaging employers, identifying hiring needs, and developing employment, work experience, and training opportunities.


• Ability to communicate clearly through conversations, correspondence, presentations, and written documentation.


• Ability to work effectively with individuals from varied backgrounds, respond respectfully to challenging situations, and maintain professional boundaries.


• Skills in problem-solving, sound judgment, and adapting service plans when participant needs or circumstances change.


• Ability to use computers, office software, and management information systems to document services, track progress, and support reporting.


• Ability to work independently and collaboratively, accept feedback, and adjust to changing program assignments and priorities.

MINIMUM QUALIFICATIONS

• Education: Bachelor's Degree (typically in Business or Human Services)


• Experience: 0-1 year of progressive work experience (typically in Business or Human Services)


• OR


• Education & Experience Substitution: 3-4 years of progressive work experience (typically in Business or Human Services)


• Certificates, Licenses, Registrations: None

PHYSICAL WORKING CONDITIONS

• Some travel may be required.

NOTES

• FLSA: Non-Exempt


• The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.


• Former State of Wyoming employees, who are rehired within 31 days from their previous employment, will be required to reimburse the State of Wyoming for all Vacation and Sick leave compensation received upon separation.


• Offers of employment will be contingent upon successfully completing a background check.

Click here to view the State of Wyoming Classification and Pay Structure.

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Human Resource Contact: [e-mail]