Employment Programs Interviewer 1

State-of-West-Virgini; West Virginia; On-site; USD 32,000 - 42,000; Full time

Job summary

WorkForce WV in Wheeling, West Virginia, is seeking an Employment Programs Interviewer 1 to interview customers for unemployment benefits or job placement and to perform data entry for unemployment claims and employment services registrations.

The role includes auditing applications, explaining benefits, processing job orders, and providing referrals to partner agencies. Strong communication and detail-oriented data entry skills are essential for success in this position.

Qualifications

• High school diploma or the equivalent.
• Two (2) years of full-time or equivalent part-time paid employment.
• Substitution options: college study or vocational training may substitute for required experience on a year-for-year basis.

Responsibilities

• Interview customers to obtain information related to unemployment benefits or job placement.
• Perform data entry to enter unemployment claims, low earning reports, and employment services registrations.
• Audit low earnings and unemployment applications.
• Explain unemployment benefits to customers.
• Process job orders and follow up with employers.
• Take phone calls from customers and employers.
• Refer to partner agencies as needed.

Skills

Interviewing customers

Data entry

Customer service

Education

High school diploma

Job description

WF270003 - Employment Programs Interviewer 1 – Ohio County

At WorkForce WV, this position is in the Field Operations unit located in the Wheeling local office. This position interviews customers to obtain information related to unemployment benefits or job placement and performs data entry to enter unemployment claims, low earning reports, and employment services registrations. Audits low earnings and unemployment applications. Explains unemployment benefits to customers. Processes job orders and follows up with employers. Takes phone calls from customers and employers. Learns about partner agencies and provides referrals. Performs other related duties as assigned.

Training

High school diploma or the equivalent.

Experience

Two (2) years of full-time or equivalent part-time paid employment.

Substitution

Successful full-time or equivalent part-time study from an accredited college or university may be substituted for the required experience at a rate of thirty (30) semester hours for every one (1) year of required experience on a year-for-year basis. Vocational school training may be substituted for the required experience at a rate of 1080 clock hours for every one (1) year of required experience on a year-for-year basis.

Probationary period 1 year