Employment Programs Interviewer 1

West Virginia; Vineyard Hills (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

WorkForce WV in Wheeling, WV, seeks an Employment Programs Interviewer 1 in the Field Operations unit. The role interviews customers, handles data entry for unemployment claims and employment services registrations, audits applications, and explains benefits.

You will process job orders, take calls, and refer clients to partner agencies from the Wheeling local office. Requires a high school diploma and two years of paid employment.

Qualifications

• High school diploma or the equivalent.
• Two years of full-time or equivalent part-time paid employment.
• Substitution: 30 semester hours per year of experience or 1080 clock hours of vocational training may substitute for the required experience.

Responsibilities

• Interview customers to obtain information related to unemployment benefits or job placement.
• Enter unemployment claims, low earning reports, and employment services registrations.
• Audit low earnings and unemployment applications.
• Explain unemployment benefits to customers.
• Process job orders and follow up with employers.

Skills

Customer interviews

Data entry

Phone communication

Auditing

Referrals

Education

High school diploma or equivalent

Job description

WF270003 - Employment Programs Interviewer 1 – Ohio County

At WorkForce WV, this position is in the Field Operations unit located in the Wheeling local office. This position interviews customers to obtain information related to unemployment benefits or job placement and performs data entry to enter unemployment claims, low earning reports, and employment services registrations. Audits low earnings and unemployment applications. Explains unemployment benefits to customers. Processes job orders and follows up with employers. Takes phone calls from customers and employers. Learns about partner agencies and provides referrals. Performs other related duties as assigned.

Training

High school diploma or the equivalent.

Experience

Two (2) years of full-time or equivalent part-time paid employment.

Substitution

Successful full-time or equivalent part-time study from an accredited college or university may be substituted for the required experience at a rate of thirty (30) semester hours for every one (1) year of required experience on a year-for-year basis. Vocational school training may be substituted for the required experience at a rate of 1080 clock hours for every one (1) year of required experience on a year-for-year basis.

Probationary period 1 year