Employment Programs Interviewer – Field Operations & Benefits

State-of-West-Virgini; West Virginia; On-site; USD 32,000 - 42,000; Full time

Job summary

WorkForce WV in Wheeling, West Virginia, is seeking an Employment Programs Interviewer 1 to interview customers for unemployment benefits or job placement and to perform data entry for unemployment claims and employment services registrations.

The role includes auditing applications, explaining benefits, processing job orders, and providing referrals to partner agencies. Strong communication and detail-oriented data entry skills are essential for success in this position.

Qualifications

• High school diploma or the equivalent.
• Two (2) years of full-time or equivalent part-time paid employment.
• Substitution options: college study or vocational training may substitute for required experience on a year-for-year basis.

Responsibilities

• Interview customers to obtain information related to unemployment benefits or job placement.
• Perform data entry to enter unemployment claims, low earning reports, and employment services registrations.
• Audit low earnings and unemployment applications.
• Explain unemployment benefits to customers.
• Process job orders and follow up with employers.
• Take phone calls from customers and employers.
• Refer to partner agencies as needed.

Skills

Interviewing customers

Data entry

Customer service

Education

High school diploma

Job description

WorkForce WV in Wheeling, West Virginia, is seeking an Employment Programs Interviewer 1 to interview customers for unemployment benefits or job placement and to perform data entry for unemployment claims and employment services registrations.

The role includes auditing applications, explaining benefits, processing job orders, and providing referrals to partner agencies. Strong communication and detail-oriented data entry skills are essential for success in this position.