Economic Service Worker Trainee

WV Department of Human Services; West Virginia; On-site; USD 36,000 - 48,000; Full time

Job summary

WV Department of Human Services seeks a trainee to learn methods of processing benefit applications, determine eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers, and manage a caseload under close supervision.

You will use department software to administer to a demanding caseload, and learn to analyze financial and social information while adhering to complex eligibility policies. Travel to Roane, Jackson, Calhoun, and Wirt counties may be required.

Qualifications

• High school diploma or equivalent required.
• Two years of full-time or equivalent part-time paid experience in direct client services or related customer-facing roles.
• May substitute college coursework: 1 year per 30 credit hours.
• Valid driver’s license may be required.

Responsibilities

• Process benefit applications and determine eligibility for SNAP, Medicaid, and other programs.
• Manage a caseload and learn department software to administer benefits.
• Learn policy guidelines and conduct client interviews.
• Travel to district counties as needed: Roane, Jackson, Calhoun, Wirt.

Skills

Interviewing clients

Data analysis

Customer service

Communication

Education

High school diploma or equivalent

Job description

Nature of Work

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May obtain repayment for economic assistance issued erroneously. Perform related work as required.

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May obtain repayment for economic assistance issued erroneously. Perform related work as required.

Travel to all district counties may be required: Roane, Jackson, Calhoun, Wirt

Minimum Qualifications

Training: High school diploma or the equivalent.

Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.

Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.

Special Requirement: A valid driver's license may be required

Other Information

Probationary period 1 year per SPB 2778-A