EMPLOYMENT AND TRAINING MANAGER

State of Rhode Island; Cranston (RI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading government agency in Rhode Island is seeking a skilled manager to oversee a field office. The role involves directing operations related to employment and training services, ensuring effective delivery of benefits, and managing staff. Candidates should possess a bachelor's degree and relevant experience in personnel management. Strong leadership and communication skills are essential for success in this position.

Qualifications

• Graduation from a recognized college with a bachelor’s degree in a related field.
• Experience in a personnel generalist role with leadership responsibilities.

Responsibilities

• Manage and direct a field office or supervise operations.
• Provide clients with employment and training services.
• Train employees in office procedures and public relations.

Skills

Communication

Problem Solving

Leadership

Education

Bachelor’s degree in business

Bachelor’s degree in personnel administration

Bachelor’s degree in behavioral or social sciences

Job description

GENERAL STATEMENT OF DUTIES:

To manage and direct a small (volume of claims) field office; or to supervise operations within the central office or a larger office such as adjudication, claims clearance or the claims counter; or to assist in managing a larger office or section of the central office to ensure the effective delivery of employment and training services, unemployment insurance, or temporary disability insurance benefits to clients; and to perform related work as required.

SUPERVISION RECEIVED:

Works under general supervision with some latitude to exercise independent judgment and initiative; work is reviewed through consultation and reports to ensure conformance with policies, rules, and procedures of the department.

SUPERVISION EXERCISED:

Plans, organizes, reviews, and evaluates the work of technical and clerical staff.

• Responsible for staff engaged in providing clients with employment and training services such as processing initial and continued claims for unemployment insurance and temporary disability benefits; processing requests for training under the Job Training Partnership Act; interviewing, advising, referring, and assisting job applicants; conducting fact-finding interviews with clients in disputed cases and rendering decisions according to procedures and laws; maintaining office records and preparing reports; accepting job orders from employers; and communicating with the statewide job bank.
• Establish and maintain good relations with employers, employment representatives, training providers, and related groups.
• Perform direct client service functions as needed.
• Train employees in office procedures and public relations.
• Prepare regular management reports on office activity.
• Perform related work as required.

KNOWLEDGES, SKILLS, AND CAPACITIES:

Working knowledge of placement, referral, and claims processing systems; familiarity with Rhode Island Employment Security, Temporary Disability Insurance, and Job Training Partnership Acts, and relevant federal statutes; understanding of office management and supervision principles; familiarity with industries, occupational requirements, and employment conditions in the state; ability to assess staffing needs; capacity to interpret complex directives, policies, or documents; ability to maintain effective relationships with employers, clients, and the public; skills in resolving disputed claims involving laws and precedents; ability to train, manage, and evaluate staff in a small office or unit; and related capacities and abilities.

EDUCATION AND EXPERIENCE:

Education: Graduation from a recognized college with a bachelor’s degree in business, personnel administration, behavioral or social sciences, or a related field.

Experience: Employment in a personnel generalist role involving recruitment, interviewing, training coordination, employee insurance benefits, or similar functions in a public or private organization with leadership responsibilities.

Or any substantially equivalent combination of education and experience.