EMPLOYMENT AND TRAINING MANAGER

RI.gov; Cranston (RI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading government agency in Rhode Island seeks a manager to oversee a field office, ensuring effective delivery of employment and training services. The role involves supervising staff, managing claims processing, and maintaining relationships with clients and employers. Candidates should possess a bachelor's degree in a relevant field and have experience in personnel management.

Qualifications

• Experience in recruitment, interviewing, and training coordination.
• Ability to assess staffing needs and manage a small office.

Responsibilities

• Manage a field office or supervise operations within a central office.
• Ensure effective delivery of employment and training services.
• Train employees in office procedures and public relations.

Skills

Management

Supervision

Client Relations

Claims Processing

Education

Bachelor's degree in business

Bachelor's degree in personnel administration

Bachelor's degree in behavioral sciences

Bachelor's degree in social sciences

Job description

GENERAL STATEMENT OF DUTIES:

To manage and direct a small (volume of claims) field office; or to supervise operations within the central office or a larger office such as adjudication, claims clearance, or the claims counter; or to assist in managing a larger office or a section of the central office to ensure the effective delivery of employment and training services, unemployment insurance, or temporary disability insurance benefits to clients; and to perform related work as required.

SUPERVISION RECEIVED:

Works under general supervision with some latitude to exercise independent judgment and initiative; work is reviewed through consultation and reports to ensure conformance with policies, rules, and procedures of the department.

SUPERVISION EXERCISED:

Plans, organizes, reviews, and evaluates the work of technical and clerical staff.

• Responsible for staff engaged in providing clients with employment and training services such as processing initial and continued claims for unemployment insurance and temporary disability benefits; processing requests for training under the Job Training Partnership Act; interviewing, advising, referring, and assisting job applicants; conducting fact-finding interviews with clients in disputed cases and rendering decisions according to procedures and laws; maintaining office records and preparing reports; accepting job orders from employers; and communicating with the statewide job bank.
• Establishes and maintains good relations with employers, employment representatives, training providers, and related groups.
• Performs direct client service functions as required.
• Trains employees in office procedures and public relations.
• Prepares regular management reports on office activity.
• Performs related work as required.

KNOWLEDGES, SKILLS, AND CAPACITIES:

Working knowledge of placement, referral, and claims processing systems; familiarity with Rhode Island Employment Security, Temporary Disability Insurance, and Job Training Partnership Acts, and relevant federal statutes; understanding of office management and supervision principles; knowledge of industries, occupational requirements, and employment conditions in the state; ability to assess staffing needs; capacity to interpret complex directives, policies, or documents; maintain effective relationships with employers, clients, and the public; resolve disputed claims involving laws and precedent cases; train, manage, and evaluate staff of a small office or unit; and related capacities and abilities.

EDUCATION AND EXPERIENCE:

Education: Graduation from a recognized college with a bachelor’s degree in business, personnel administration, behavioral or social sciences, or a related field.
Experience: Employment in a personnel generalist role involving recruitment, interviewing, training coordination, employee benefits, or similar functions in a public or private organization, with some leadership responsibility.
Or any equivalent combination of education and experience.