Training & Education Specialist

Finalsite; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Finalsite seeks a Training & Education Specialist to enhance client onboarding and education. This fully remote role involves maintaining documentation, supporting clients with CMS and EMS tools, and requires a degree or relevant experience. Ideal candidates will demonstrate strong product knowledge and customer service skills.

Qualifications

• Preferred degree or equivalent experience.
• Experience with CMS platforms like WordPress or Wix.
• Prior technical support experience is a plus.

Responsibilities

• Maintain internal and client-facing documentation.
• Provide support across CMS and EMS tools.
• Stay updated on new product features.

Skills

Technical training

Customer service

Product knowledge

Education

Associate’s or Bachelor’s degree

Tools

Content management systems

Job description

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Finalsite is the first community relationship management platform for K-12 schools, transforming how schools attract students, engage families, build community — and thrive. More than 7,000 schools and districts worldwide trust Finalsite’s integrated platform for their websites, communications, mobile apps, enrollment, and marketing services. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit www.finalsite.com.

VISION

Finalsite will transform the way school communities engage with their schools.

Summary Of The Role

The Training & Education Specialist is integral to client onboarding and ongoing education efforts. They provide educational materials used for client education and internal onboarding. They are also responsible for developing and maintaining internal and external resources (Learning Management System, Knowledgebase, etc.) related to the Finalsite platform.

LOCATION

100% Remote - Anywhere within the US

Responsibilities

1. Maintain internal and client-facing documentation and software blogs to highlight new software features, best practices, and how-tos.
2. Stay up to date (through software update blogs, new help center articles, and training) on new product features and web trends.
3. Provide support, best practice, and implementation assistance across our Content Management System (CMS), Enrollment Management System (EMS), and communication tools including Messages XR, Messages XR-Enterprise, and Mobile App communications.
4. Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service.

Qualifications And Skills

1. Associate’s or Bachelor’s degree preferred, or commensurate experience.
2. Experience with websites built via content management systems (WordPress, Squarespace, Wix, Weebly, Joomla, etc.) preferred.
3. Prior technical training or technical support experience preferred, but not required.

RESIDENCY REQUIREMENT

Finalsite offers 100% fully remote employment opportunities, limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain and retain employment with Finalsite.

DISCLOSURES

Finalsite is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. For accommodations, contact Finalsite's People Operations Team. Ensure your job offer is legitimate and beware of fraud. Apply through our official website at finalsite.com/jobs.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Human Resources

Industries

• Software Development