Employer Data & Support Specialist II

CLEMU Clemson University; South Carolina; On-site; USD 38,000 - 40,000; Full time

Job summary

Clemson University in Columbia, SC is seeking a data specialist to maintain data related to employers, insurers, courts, and other parties within the automated system. This role serves as a customer service liaison to ensure data is updated, recorded and verified effectively.

Responsibilities include general clerical duties, income withholding guidance for employers, technical support for system inquiries, data management, and reporting, all within a 37.5-hour workweek.

Qualifications

• High school diploma required; an Associate's or Bachelor's degree may substitute for required experience.
• Fundamental working knowledge of office concepts, practices and procedures.

Responsibilities

• 10% - General Clerical: perform related general office duties and act as backup to the New Hire Unit.
• 20% - Customer Service: liaise with employers to ensure compliance with income withholding; update system with changes in employment status; guide employers on withholdings.
• 25% - Technical Support: respond to system inquiries and issues via tickets, email, phone, and desk visits; resolve data issues within two business days.
• 15% - Analyze & Report: troubleshoot problems, track status in tickets, assist with management reports.
• 30% - Data Management: research and outreach to employers; document contact and benefit information; maintain records for court proceedings and related parties.

Education

Associate's degree

Bachelor's degree

Job description

Clemson University in Columbia, SC is seeking a data specialist to maintain data related to employers, insurers, courts, and other parties within the automated system. This role serves as a customer service liaison to ensure data is updated, recorded and verified effectively.

Responsibilities include general clerical duties, income withholding guidance for employers, technical support for system inquiries, data management, and reporting, all within a 37.5-hour workweek.