Employer Data & Support Specialist II

Clemson University; Clemson (SC); On-site; USD 38,000 - 40,000; Full time

Job summary

Clemson University in Columbia, SC seeks an Employer Service Specialist II to maintain data in the automated system, serve as a liaison to employers, and ensure data accuracy.

Under direct supervision, the role handles customer service, data management and problem resolution through the ticket system, with responsibilities spanning clerical tasks, technical support and reporting.

The position is full-time, time-limited staff, with a salary of $38,000–$40,000 and is located in Columbia, SC.

Qualifications

• High school diploma or equivalent required.
• Relevant experience preferred.
• Associate's or Bachelor's degree may substitute for experience.

Responsibilities

• Maintain data in the automated system accurately and timely.
• Serve as a liaison with employers and others to ensure compliance and updated records.
• Update and verify employer and other party information in the system.
• Respond to system user inquiries and resolve data issues via the ticket system.
• Analyze and report issues using established procedures and documentation.

Skills

Customer service

Data entry

Communication skills

Problem solving

Education

High school diploma

Associate's degree or Bachelor's degree substituted for experience

Tools

Problem ticket system

Data management system

Job description

Clemson University in Columbia, SC seeks an Employer Service Specialist II to maintain data in the automated system, serve as a liaison to employers, and ensure data accuracy.

Under direct supervision, the role handles customer service, data management and problem resolution through the ticket system, with responsibilities spanning clerical tasks, technical support and reporting.

The position is full-time, time-limited staff, with a salary of $38,000–$40,000 and is located in Columbia, SC.