Employer Data & Compliance Support Specialist

Clemson; Columbia (SC); On-site; USD 38,000 - 39,000; Full time

Job summary

Clemson University is seeking an Employer Service Specialist II in Columbia, SC. You will maintain employer and related data in the automated system, support users, and ensure data accuracy for the child support services program.

Responsibilities include data management, problem analysis, system troubleshooting, and customer guidance on income withholding. A high school diploma with relevant experience is required, with substitution options for higher degrees.

Qualifications

• Requires a high school diploma with relevant experience.
• Associate's or Bachelor's degree may substitute for required work experience.

Responsibilities

• Data Management: research and outreach to employers and parties; document contact and benefit information.
• Analyze & Report: troubleshoot problems, track and escalate issues, support management reports.
• Technical Support: respond to system inquiries via ticketing, email, calls, or desk visits; resolve data issues.
• Customer Service: liaise with employers on income withholding and changes in employment status.
• General Clerical: assist with other office duties and back-up the New Hire Unit.

Skills

Data entry

Customer service

Problem solving

Communication

Education

High school diploma

Associate's degree

Bachelor's degree

Job description

Clemson University is seeking an Employer Service Specialist II in Columbia, SC. You will maintain employer and related data in the automated system, support users, and ensure data accuracy for the child support services program.

Responsibilities include data management, problem analysis, system troubleshooting, and customer guidance on income withholding. A high school diploma with relevant experience is required, with substitution options for higher degrees.