Employee Training & Onboarding Specialist

North End Teleservices, Inc.; Omaha (NE); On-site; USD 52,000 - 65,000; Full time

Job summary

North End Teleservices is seeking a Training Specialist to lead new hire and cross-training experiences, manage classroom instruction, and assess learning progress from onboarding to nesting. The role coordinates readiness, materials, and collaboration with the Training and Performance Support Specialist and other departments to ensure consistent delivery and updated curricula.

Candidates should have 2–3 years of adult training or similar experience, proficiency in Microsoft Office and LMS

Qualifications

• Associate degree in education, communications, organizational development, or related field; or equivalent experience.
• Experience facilitating multiple programs, administering skills assessments, supporting nesting, and using an LMS.

Responsibilities

• Facilitate new hire and cross-training classes using approved materials and realistic scenarios.
• Assess learner progress with knowledge checks and assessments; document results.
• Coordinate classroom readiness, equipment, and training materials with support teams.
• Deliver refreshers and process-change training as needed; support program launches.

Skills

Adult training experience

Presentation skills

Interpersonal communication

Classroom organization

Learner feedback

Documentation

Education

Associate degree in education, communications, organizational development, or related field

Tools

Microsoft Office

LMS

Virtual learning tools

Job description

North End Teleservices is seeking a Training Specialist to lead new hire and cross-training experiences, manage classroom instruction, and assess learning progress from onboarding to nesting. The role coordinates readiness, materials, and collaboration with the Training and Performance Support Specialist and other departments to ensure consistent delivery and updated curricula.

Candidates should have 2–3 years of adult training or similar experience, proficiency in Microsoft Office and LMS